Administrative Services Manager II

State of Utah Office of the Governor • Taylorsville, UT

3d • $33 - $52 • Hybrid

About The Position

The Administrative Services Manager II (ASM II) directs critical enterprise functions for the Division of Technology Services (DTS), exercising decision-making authority that impacts the DTS enterprise and state agencies. Serving as a key strategic advisor to executive, division, and IT directors, this role develops division-wide policies and provides high-level analytical insights on complex proposals to support leadership. The ASM II leads and manages three core operational pillars: the Technology Agreements team (overseeing vendor management, contracts, billing agreements, MOUs, managed services, and terms negotiations), IT Software Asset Management (governing the software lifecycle, licensing compliance, and deployment), and IT Asset Management (directing order management, approval paths, telecom expenses, cellular programs, and catalog logistics). Ultimately, this position requires a visionary leader with a deep understanding of IT operations, supply chain dynamics, and innovative problem-solving skills to ensure the efficient, secure, and cost-effective delivery of technology services across the state.
This position will be primarily in office work with some telecommuting, located at: Utah Department of Government Operations, Division of Technology Services (DTS); 4315 South 2700 West, Taylorsville, UT 84129.
To be successful in this role, you must possess a proven track record of leadership, vendor management, and robust contracts oversight within a large, complex organization. You are a commercially sharp, emotionally disciplined strategist who masterfully balances assertive negotiation tactics with collaborative diplomacy to secure optimal pricing, protect data sovereignty, and completely mitigate institutional risk. As a relationship-driven leader, you leverage structured KPIs and performance metrics to ensure suppliers consistently deliver maximum operational value, effectively transforming traditional vendor relationships into highly accountable, strategic alliances. You are a creative, analytical thinker who thrives when solving complex problems under pressure, often engineering innovative solutions even when navigating incomplete information. Ultimately, the ideal candidate pairs this tactical acumen with demonstrated expertise in organizing and successfully managing a large-scale portfolio of complex technology initiatives.

Requirements

• Proven (3-5 years) experience with managing large-scale IT operations and or related technologies.
• Strategic Negotiation: Demonstrated success as a highly skilled negotiator, with a proven ability to lead complex IT contract discussions, optimize vendor agreements, and secure favorable terms for the organization.
• Strong leadership skills with the ability to lead and motivate cross-functional teams effectively.
• Excellent problem-solving and decision-making abilities, especially in high-pressure situations.
• Outstanding communication and interpersonal skills, capable of engaging with stakeholders at all levels.
• In-depth knowledge of information security best practices and regulatory compliance requirements.

Nice To Haves

• Framework Familiarity: Demonstrated knowledge of GovRamp, FedRAMP, or equivalent state-level cybersecurity verification processes for cloud services.
• Acquisition Expertise: Proven track record in public sector procurement, complex IT contracting, and structured vendor management.
• Leadership: Strong executive presence with experience managing professional staff and advising C-suite or agency directors.
• Experienced budgeting and rates with internal service funds.

Responsibilities

• Procurement Management: Direct the strategic procurement of technology assets, software, and services across the enterprise, ensuring strict adherence to state and local purchasing regulations.
• Enforce Public Procurement Laws: Ensure all IT acquisitions comply with federal, state, or local procurement regulations, statutes, and laws to maintain transparency and fairness.
• Lead and inspire a team of technology professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Contract Management: Oversee contract development, negotiation, execution, and compliance monitoring to mitigate institutional risk and optimize fiscal responsibility.
• Oversee the lifecycle of legally sound technology agreements, balancing strict operational performance with high-value delivery.
• Inter-Agency Liaison: Act as the central translator and bridge between the agency's technical staff (IT directors, developers), legal counsel, and the vendor’s account executives.
• Vendor Management: Establish and manage strategic vendor relationships, evaluate service level agreements (SLAs), conduct performance reviews, and resolve complex vendor disputes.
• SLA & KPI Tracking: Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure vendors meet operational standards.
• Relationship & Collaboration: Hold regular Quarterly Business Reviews (QBRs) to align the vendor’s product roadmap with the organization’s long-term strategies, turning transactional suppliers into strategic partners.
• Dispute & Issue Resolution: Act as the primary escalation point to resolve chronic performance failures, delivery delays, or billing discrepancies.
• GovRamp management: Act as the primary administrative authority ensuring that all cloud services utilized by state agencies comply with GovRamp standards (GovRamp is a standardized cybersecurity framework and verification process for cloud services used by state and local governments).
• Post-authorization management, continuous monitoring and real-time risk mitigation to maintain uninterrupted compliance.
• Leadership & Personnel Management: Manage a team of professional-level subordinate staff.
• Talent Development: Oversee hiring, determine workload distribution, delegate assignments, and deliver specialized training.
• Performance Management: Monitor and evaluate staff performance; execute corrective and disciplinary actions up to and including terminations.
• Budget and Resource Management: Develop and manage the IT operations budget, ensuring prudent allocation of resources. Research and proposal of rates within an internal service fund organization.
• Identify cost optimization opportunities without compromising service quality.
• Compliance and Security: Ensure IT operations adhere to state policies, regulations, and security standards.
• Ensure security best practices are implemented to safeguard sensitive data and systems.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed