Manager, Administration Global Advisory

Mass General Brigham•Somerville, MA

4d•$79,560 - $115,721•Hybrid

About The Position

Mass General Brigham International (MGBI) represents a systemwide initiative to provide leading clinical care to patients, advisory services, and Transformational Partnerships to our customers from around the world. This exciting business initiative combines a broad set of existing capabilities with a new focus on integration. With significant investment in this program, MGBI plans to enhance patient and customer experience by developing and improving services for destination patients and driving broad-based business growth. Mass General Brigham International Advisory partners with governments, health systems, and healthcare organizations around the world to design and implement strategic, clinical, and operational transformation initiatives. Delivering this work requires coordination across multidisciplinary consulting teams, clinical subject matter experts, business development, finance, legal, and executive leadership. To ensure efficient execution and enable continued growth, the Advisory practice requires a dedicated administrative and operational manager to establish scalable business operations, oversee HR and resource management, standardize processes, and provide the operational infrastructure necessary to support high-quality client delivery and organizational performance. The ideal candidate has progressively responsible experience managing business operations within a consulting, healthcare, or other professional services environment. They have successfully established operational infrastructure, implemented scalable processes, managed complex project portfolios, and partnered with executive leadership to improve organizational performance. Candidates should demonstrate experience balancing strategic planning with operational execution while working across multiple stakeholders and competing priorities.

Requirements

Bachelor's Degree in Business Administration, Healthcare Administration or related field of study required
3+ years of experience in administrative or operational management in a healthcare or clinical setting required
3+ years of experience supervising staff required
Proven leadership skills with the ability to motivate teams, manage priorities, and drive operational excellence in a fast-paced healthcare environment.
Exceptional communication and relationship-building skills, with the ability to collaborate effectively across clinical, operational, and executive stakeholders.
Strong organizational, analytical, and problem-solving abilities, with a focus on process improvement and achieving measurable results.
Experience utilizing Microsoft Office Suite and administrative systems to manage workflows, reporting, scheduling, and operational performance.
Ability to lead multiple projects simultaneously while balancing competing priorities and deadlines.
Knowledge of healthcare operations, regulatory requirements, accreditation standards, and documentation best practices.
Skilled in developing efficient processes, implementing operational improvements, and supporting organizational change initiatives.
Data-driven mindset with experience using metrics, dashboards, and reporting tools to inform decision-making and improve performance.

Nice To Haves

Master's Degree in a related field of study preferred
Equivalent experience may be accepted in lieu of degree
3+ years of experience managing budgets preferred
or experience and familiarity with regulatory compliance in healthcare
3+ years preferred

Responsibilities

Provide leadership for day-to-day administrative and operational functions, including staff management, scheduling, office operations, and resource planning
Develop, implement, and continuously improve policies, procedures, and workflows that promote efficiency and operational excellence
Partner with clinical and executive leadership to support strategic planning, organizational goals, and performance improvement initiatives
Manage departmental budgets, monitor financial performance, and ensure responsible stewardship of resources
Facilitate effective communication and collaboration across departments and multidisciplinary teams
Ensure compliance with regulatory requirements, accreditation standards, and organizational policies
Lead onboarding, training, mentoring, and professional development efforts for administrative staff
Drive operational improvement projects focused on employee engagement, service excellence, and organizational effectiveness
Develop reports, dashboards, and operational metrics to support data-driven decision making