Manager, Activations - Fandango (People Leader)

Versant•Orlando, FL

19h•Hybrid

About The Position

VERSANT is seeking an Activations Manager to lead the Fandango1 Activation team and own the full activation lifecycle, from capacity planning and pre-sale consultation through implementation, go-live, stabilization, and handoff to Support. This role operates in a high-growth, high-complexity environment supporting larger, multi-location partner launches and an expanding activation pipeline. As Fandango1 continues to scale, this leader will be responsible not only for managing day-to-day activation delivery, but also for building the processes, standards, workflows, and team capabilities needed to support long-term growth. The Activations Manager will partner closely with Sales, Customer Experience, Product, Technology, Customer Success, Support, Creative, Sales Operations, and Account Management to ensure commitments made during the sales process translate into successful implementations and strong partner outcomes. This leader will also serve as a senior escalation point for complex activations and help represent the voice of the partner in product and operational decisions.

Requirements

Bachelor’s degree and/or equivalent experience, plus 5+ years of people leadership experience, with a proven track record leading complex or enterprise implementations, scaling teams and processes, and managing strategic clients and senior stakeholders.
Demonstrated ability to coach and develop employees, manage performance and workload, and build an inclusive, high-performing team.
Proven experience leading through growth and complexity, including evolving workflows and implementation programs as business demand increases.
Strong project and operational management skills, with the ability to forecast capacity, manage multiple concurrent implementations, balance competing priorities, identify dependencies and risks, and drive work through completion.
Strong cross-functional leadership skills and demonstrated ability to partner with Sales, Product, Technology, Support, Customer Success, Creative, and other teams to solve complex problems and improve the end-to-end partner experience.
Strong analytical, planning, organizational, and problem-solving skills, with sound judgment in managing escalations, ambiguity, and evolving business needs.
Experience building scalable processes, playbooks, documentation, and operating standards, with an interest in using automation and AI to improve efficiency, visibility, and team capacity.
Ability to translate recurring partner feedback, implementation challenges, and training needs into actionable product, process, and adoption improvements.
A commitment to Versant’s How We Do It behaviors: Trust, building credibility with partners and colleagues through sound judgment and follow-through; Teamwork, connecting teams and driving shared accountability across functions; Transparency, communicating risks, priorities, and decisions clearly; Agility, adapting quickly as partner needs and business priorities evolve; and Entrepreneurial Spirit, identifying gaps, building solutions, and continuously improving how Activation operates.

Nice To Haves

Experience in a SaaS or technology-enabled platform environment.
Experience leading enterprise, multi-location, or technically complex client implementations.
Familiarity with cinema, entertainment, ticketing, or related digital platforms.
Experience implementing automation, AI, or workflow tools to increase operational efficiency and scalability.

Responsibilities

Lead, coach, and develop a team of Activation Specialists, including workload management, performance feedback, career development, and day-to-day support, while building deeper Fandango1 and Indy expertise across the team.
Own the activation pipeline and capacity strategy by reviewing the Sales pipeline, forecasting upcoming circuit and cinema demand, balancing assignments based on specialist capacity and expertise, and identifying staffing or scheduling constraints before they impact launches.
Partner with Sales before the sale on complex opportunities, advising on implementation requirements, timing, dependencies, risks, and resource needs to ensure commitments can be operationally supported.
Lead the Sales-to-Activation handoff and activation lifecycle from planning through post-launch stabilization, including confirming scope, products, locations, integrations, timelines, ownership, launch sequencing, readiness, and structured transition to Support.
Provide direct oversight for complex, strategic, multi-location, or high-profile partner activations and serve as the senior escalation point for implementation blockers and client concerns, coordinating Product, Technology, Sales, Support, and other stakeholders through resolution.
Build and scale Activation processes, including implementation standards, readiness criteria, playbooks, documentation, partner communications, training resources, performance reporting, automation, and AI-enabled efficiencies that improve consistency, visibility, team capacity, and onboarding timelines.