Activations Specialist (Fandango)

Versant•Orlando, FL

7d•Hybrid

About The Position

Our Activations team is responsible for activating technology and marketing solutions for our Cinemas Partner to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Requirements

2+ years of relevant experience, preferably with a technology organization
Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams)
Strong background in customer service type settings
Excellent communication and organizational skills
Ability to convey concepts and software functionality to an audience
High energy and engaging personality with patience for all levels of technology users
Must be based in Orlando, FL
Willingness to work evenings, weekends, and holidays as needed during critical projects.
Ability to be “on-call” during major implementations.

Nice To Haves

Bachelor’s degree in a related field
Experience in cinema operations, ticketing, concessions, retail, food and beverage, or accounting
Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products
Previous experience with Salesforce and Jira
Working knowledge of basic network troubleshooting skills
Advanced problem solving, communication, and analytical skills
Occasional travel may be required

Responsibilities

Lead end-to-end Fandango1 activations for cinemas partners, from kickoff planning and system setup through go-live and stabilization.
Serve as a trusted technology and operations consultant to cinema owners, general managers, box office, concessions, and finance teams.
Deliver engaging virtual training on ticketing, reserved seating, point of sale, concessions, inventory, memberships, reporting, and cash-close workflows.
Gather, validate, and document activation requirements, including operational workflows, pricing, seating, concession offerings, and reporting needs.
Coordinate the setup of Fandango1 software, connected hardware, and approved third-party integrations to support a successful launch.
Provide hands-on support for hardware installation, peripheral setup, and basic network or device troubleshooting when needed.
Assist partners with data migration, configuration updates, and testing to ensure a smooth transition to Fandango1.
Manage multiple overlapping cinema activation projects while meeting committed timelines and maintaining a high-quality partner experience.
Maintain proactive, professional communication with cinema partners throughout all pre-go-live, go-live, and post-go-live activities.
Partner closely with Sales, Product, Engineering, Payments, and Support to remove roadblocks and deliver a seamless activation experience.
Escalate risks and issues to leadership and internal stakeholders, helping drive timely resolution and follow-through.
Document project details, configuration decisions, training outcomes, and next steps in Salesforce and other required systems.
Identify recurring partner needs and recommend product, process, documentation, or training improvements; provide post-go-live stabilization support and practical demonstrations that drive Fandango1 adoption and retention.
Perform other related duties as assigned.