Manager Accounts Receivable and ID Card Services

Iowa State University • Ames, IA

5h

About The Position

The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and ID Card Services to lead a collaborative, customer‑focused, and innovative team. The successful candidate will serve as the primary leader for Billing, Account Resolution/Collections, and ISU Card Services, providing direction and oversight across these critical operational areas. This role supports the management of day‑to‑day office operations, including billing, receivables, collection account payment processing, and ID Card functionality, while ensuring exceptional customer service is embedded in every interaction. The Manager will play a key role in driving process improvements, optimizing system functionality, and supporting staff development. This position requires a forward‑thinking leader who can balance operational excellence with strategic vision, fostering a culture of collaboration, accountability, and continuous improvement.

Requirements

• Bachelor’s degree and 5 years of related experience

Nice To Haves

• Previous management or leadership experience
• Experience working with student accounts, accounts receivable, financial operations, or a similar administrative environment
• Knowledge of federal and state regulations related to student accounts, Title IV, and cash‑handling compliance
• Experience in strategic planning, goal setting, and data analysis assessment
• Proficiency with financial systems, ERP platforms, and Microsoft Office tools

Responsibilities

• Oversee daily operations related to student billing, account management, collections, and refund processing.
• Ensure accurate and timely posting of charges, payments, adjustments, and financial transactions.
• Monitor workflows to maintain efficiency, accuracy, and compliance with university policies and federal/state regulations.
• Make strategic recommendations for enhancements and efficiencies for billing, collections, and ID Card operational processes.
• Serve as a subject matter expert for ID Card Systems and accounts receivable financial systems, including troubleshooting, testing enhancements, and supporting system upgrades.
• Provide high‑quality service to students, families, faculty, and staff by resolving escalated account inquiries and complex financial issues.
• Communicate technical and financial information in clear, accessible terms to diverse audiences, while maintaining confidentiality.
• Collaborate with campus departments—including Financial Aid, Registrar, Housing, Dining, and academic units—to ensure coordinated student support and accurate billing.
• Assist with the preparation of reports, audits, reconciliations, and documentation required for internal and external review.
• Maintain strong internal controls to safeguard university assets and ensure confidentiality, and data integrity.
• Provide guidance, training, and performance feedback to staff involved in billing, receivables, ID Card, and customer service functions.
• Promote a collaborative, service‑oriented team culture focused on accuracy, accountability, and continuous improvement.
• Assist in developing training materials, standard operating procedures, and cross‑training plans.
• Identify opportunities to streamline processes, enhance system functionality, and improve the student financial and ID Card experience.
• Participate in campus committees, working groups, and system‑implementation projects.
• Support the Accounts Receivable and ID Card Office in developing policies, planning initiatives, and advancing departmental goals.

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager