Manager, Accounting Operations

livingHR•Tampa, FL

About The Position

We are seeking a Manager, Accounting Operations to lead our Accounts Receivable and Accounts Payable functions at a pivotal moment in the company's growth. This role owns day-to-day AR and AP operations — including billing, collections, payment processing, corporate credit card administration, and procurement — while partnering closely with the VP Controller on process improvement, systems, and controls. This position will report to the VP, Controller and manage a team of AR and AP specialists, partnering with FP&A, Sales/Revenue Operations, GL accounting, vendors and customers directly. Success in this role looks like: reduced AR risk and improved collections outcomes, a well-controlled and efficient AP and procurement function, successful implementation of supporting systems and processes, and a high-performing, well-managed transactional accounting team.

Requirements

7+ years of progressive accounts payable and/or accounts receivable experience, including direct people-management experience
Demonstrated ownership of a collections function or a strong track record leading vendor/AP operations with the ability to build AR expertise on the job
Experience with ERP platforms; hands-on experience with Sage Intacct strongly preferred
Experience leading or supporting procurement or AP automation implementations strongly preferred
Exposure to accounts receivable/collections automation tools (e.g., High Radius) a plus
Experience supporting CRM integrations (e.g., Salesforce) a plus
Strong vendor and customer relationship management skills, with sound judgment on escalation, credit risk, and dispute resolution
Track record of building and documenting scalable processes and controls in a growing organization
Experience in a multi-entity or multi-currency environment a plus
Experience supporting M&A integration accounting/systems workstreams a plus
Strong written and verbal communication skills; able to partner effectively with finance leadership, sales, vendors, and auditors

Responsibilities

Manage the order entry and billing process, ensuring accurate and timely invoicing
Own the AR aging review and drive resolution of past-due balances
Set collections priorities and strategy — determine which accounts need escalation, payment plans, or credit holds
Investigate and categorize root cause of at-risk balances and report exposure to the senior leadership team
Recommend write-offs and reserve adjustments
Own AP processing oversight — exception handling, invoice approvals, and vendor query resolution
Manage vendor relationships and resolve payment disputes
Own payment run planning and disbursement scheduling
Maintain AP aging and open liability reporting
Administer the corporate credit card program — card issuance, spend limits, expense coding/reconciliation, and policy compliance
Own procurement process and systems on behalf of AP; purchasing decisions remain decentralized with the business, but AP owns the P2P workflow, vendor onboarding, and procurement platform administration
Lead implementation of a procurement tool and process, including P2P workflow, vendor onboarding, and approval routing
Drive continuous improvement of AP processes, including exception handling, invoice workflow, and payment operations efficiency
Evaluate and optimize collections effectiveness, including cash application accuracy, collections workflow, and reporting
Support Salesforce integration on the quote-to-cash side, ensuring order entry and billing data flows cleanly into AR
Lead system evaluation and ensure proper setup and configuration across the AR/AP toolset
Manage the day-to-day work, quality, and performance of the AR and AP team
Own and maintain AR/AP procedural documentation and controls
Establish a culture of ownership, accountability, and continuous improvement across the transactional accounting function
Serve as the primary point of contact for AR/AP-related audit requests from external auditors