Manager, Account Strategy, BidSwitch

Criteo • New York, NY

28d • $120,000 - $150,000 • Hybrid

About The Position

The ideal candidate combines strong business acumen, relationship-building skills, analytical thinking, and a passion for delivering measurable outcomes. You will collaborate cross-functionally with marketing, product, engineering, data science, finance, and operations teams to maximize customer value and identify opportunities for expansion.

Requirements

• Bachelor’s degree in business, Marketing, Communications, or related field.
• 5+ years of experience in account management, customer success, consulting, sales, or a client-facing strategic role.
• Understanding of programmatic and OpenRTB.
• Strong relationship management and communication skills.
• Experience presenting insights and recommendations to senior-level stakeholders.
• Analytical mindset with the ability to interpret data and translate findings into business growth.
• Strong organizational and project management capabilities.
• Experience working in a SaaS, technology, media, advertising, or professional services environment.
• Understanding of customer lifecycle management and account growth strategies.

Responsibilities

• Develop and maintain trusted relationships with key client stakeholders.
• Serve as the primary strategic point of contact for assigned accounts.
• Conduct regular business reviews to align on objectives, performance, and future opportunities.
• Understand clients' business goals, challenges, and industry trends.
• Build and execute account plans to drive customer retention, satisfaction, and growth.
• Identify opportunities for upselling, cross-selling, and expanded partnerships.
• Develop recommendations based on customer needs, market insights, and business objectives.
• Partner with sales and leadership teams to support revenue growth initiatives.
• Analyze account performance data and provide actionable insights.
• Track key performance indicators (KPIs) and customer success metrics.
• Create executive-level presentations and business reviews.
• Use data to inform business outcomes and demonstrate the value delivered to clients.
• Collaborate with internal teams to ensure successful execution of client initiatives.
• Advocate for customer needs and influence product, service, and operational improvements.
• Coordinate resources to resolve issues and deliver exceptional customer experiences.
• Monitor account health and proactively address risks.
• Develop retention strategies to strengthen long-term customer relationships.
• Ensure clients achieve measurable outcomes and business value.

Benefits

• Learning, mentorship & career development programs.
• Health benefits, wellness perks & mental health support.
• Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
• Healthcare, dental, and vision insurance
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Family forming and wellness benefits
• Flexible Work financial support
• Learning opportunities
• Robust annual leave plan including volunteer time off and summer vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level