Account Strategy Director

Parexel•Quebec, ON

1d•Remote

About The Position

We are seeking an Account Strategy Director to join our team in a remote capacity. As an Account Strategy Director, you will serve as the strategic commercial and business operations backbone for our mid and large biopharma account teams. This position plays a key role in proposal management, account development, customer intelligence, and internal process coordination. You'll collaborate with cross-functional teams, follow industry-standard processes, and contribute to account growth from planning through execution. Responsibilities include leading proposal strategies, developing customer intelligence, coordinating break-in strategies, and supporting business development initiatives, with opportunities to deepen your expertise and influence account outcomes. You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through strategic account management, competitive proposal development, and seamless customer engagement. With diverse teams and continuous learning opportunities, the Account Strategy Director can explore career paths and expand skills across commercial strategy and business development.

Requirements

Bachelor's degree or equivalent professional experience
Numerous years of previous experience working in Life Sciences, with proven track record in proposal development and business development
Strong understanding of clinical research processes and CRO services
Experience with customer relationship management systems and proposal management tools
Knowledge of pharmaceutical industry trends, challenges, and regulatory environment
Familiarity with contract negotiation and business terms in the CRO space
Strong communication, organization, and problem-solving skills
Exceptional project management and organizational abilities with strong analytical skills and attention to detail
Excellent written and verbal communication skills and strategic thinking orientation
Experience working in commercial strategy, business development, or a regulated environment
The ability to collaborate across teams and work effectively with multiple internal departments
Comfort working with CRM systems, proposal management tools, and other business applications
Understanding of pharmaceutical industry trends, challenges, and the clinical research landscape

Nice To Haves

Advanced degree in business, life sciences, or related field
Experience in strategic account planning and execution
Background in managing complex stakeholder relationships
Familiarity with additional business development methodologies or sales enablement tools

Responsibilities

Lead and coordinate RFP response processes from the sales perspective, partnering with Account Executives, bid defense teams, subject matter experts, and operational teams to develop winning strategies and ensure high-quality, competitive, and timely submissions
Oversee proposal development workflows, timelines, and internal reviews; analyze win/loss data to continuously improve proposal strategies and approaches
Develop and maintain comprehensive customer maps identifying key stakeholders, decision-makers, and influencers within assigned accounts
Research and document customer organizational structures, priorities, and strategic initiatives to support account planning and provide insights on customer needs, challenges, and opportunities
Create and maintain detailed customer profiles and relationship histories to enable targeted account development
Design and implement targeted break-in strategies to penetrate new departments or therapeutic areas within existing accounts, identifying potential entry points and developing tailored value propositions
Support the creation of account-specific business development plans and monitor effectiveness of break-in strategies
Guide contracts (SOW, CIS, etc.) through internal approval processes, coordinating with legal, finance, and operational teams to expedite document reviews and resolve workflow bottlenecks
Serve as the liaison between Account Executives and internal departments, ensuring seamless communication and process coordination
Conduct active prospecting to identify new opportunities within assigned accounts and coordinate strategic customer meetings for Account Executives
Prepare comprehensive briefing materials and background information for customer interactions and support follow-up activities after customer engagements
Demonstrate strategic thinking and problem-solving orientation to drive account growth and commercial success