Manager - Account Strategy & Planning
About The Position
ProAmpac is seeking a Manager, Account Strategy & Planning to strengthen how we plan, prioritize, and grow our most important customer relationships. This is an opportunity for a strategic account professional or commercial growth planner who enjoys bringing structure to complex customer opportunities. You will partner with Sales leaders and cross-functional teams to transform customer insights, financial data, and growth opportunities into actionable account plans. Rather than managing one individual account, you will help establish the planning processes, tools, scorecards, and operating rhythm used across our global commercial organization. Your work will improve customer growth, profitability, retention, and long-term partnership value.
Requirements
- A bachelor’s degree in Business, Marketing, Finance, or a related field.
- At least seven years of experience in strategic account management, sales operations, commercial strategy, business planning, or a related discipline.
- Experience supporting enterprise, national, global, or other strategically important customer accounts.
- Strong financial analysis and commercial business-planning capabilities.
- Experience facilitating cross-functional account reviews, planning sessions, or Quarterly Business Reviews.
- The ability to translate complex information into clear recommendations and executive presentations.
- Strong communication, facilitation, influencing, and relationship-building skills.
- Experience working with CRM platforms and commercial planning tools.
- The ability to travel up to 25%.
Nice To Haves
- Experience within manufacturing, packaging, or another complex business-to-business environment would be helpful, but is not required.
Responsibilities
- Lead the development and execution of strategic account planning processes across global commercial teams.
- Partner with Sales leaders to create annual and multi-year growth plans for priority customers.
- Develop customer scorecards that measure revenue growth, profitability, retention, share of wallet, pipeline health, and strategic initiatives.
- Coordinate and strengthen Quarterly Business Reviews for key accounts.
- Support customer segmentation and account prioritization strategies.
- Partner with Finance and Pricing to evaluate customer profitability and uncover margin improvement opportunities.
- Facilitate planning sessions across Sales, Marketing, Operations, Customer Service, Product Management, and business unit leadership.
- Monitor customer action plans and provide clear progress reporting to executive leadership.
- Identify pipeline gaps, account expansion opportunities, and potential pilot programs.
- Drive adoption of strategic account planning tools and processes within the CRM.
- Develop executive-ready presentations that connect customer performance, risks, and growth opportunities.
- Recommend improvements that make commercial planning more effective, consistent, and actionable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
