Manager, Account Planning & Success (New York)

RVO Health•New York, NY

2d•$80,000 - $90,000•Hybrid

About The Position

The Account Planning & Success (APS) team is a vital part of RVO Health's Media business, overseeing the operational planning and execution of digital ad campaigns with a focus on client satisfaction and campaign success. This role involves close collaboration with Sales, clients, and supporting teams to ensure flawless campaign execution that consistently exceeds expectations. The Manager, Account Planning & Success is responsible for the accurate, on-time execution across their assigned book of business.

Requirements

3+ years of experience in digital publishing sales support or a digital agency in planning or buying.
Exceptional written and verbal communication and client services skills.
Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external.
Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions.
Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.).
Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM tools, and order management systems (e.g., Operative, Salesforce, OMS).
Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
Bachelor’s degree required.

Nice To Haves

Pharmaceutical experience is a plus.

Responsibilities

Build and revise media plans within SLA, ensuring accuracy and deliverability before client presentation.
Validate inventory feasibility for all plans, identifying potential gaps early.
Manage day-to-day changes, optimizations, and maintenance of media plans.
Maintain media plans in the Order Management System for accurate invoicing and revenue booking.
Process insertion order changes and ensure stakeholder alignment on campaign tactics and expectations.
Collaborate with AdOps, Performance, and internal teams to ensure flawless execution, on-time delivery, revenue risk mitigation, and KPI achievement.
Align on client monthly billing requirements.
Identify and flag billing or IO discrepancies promptly, ensuring system synchronization for clean confirmations.
Take ownership of data accuracy within sales workflow systems and tools.
Handle time-sensitive client inquiries to maintain high client satisfaction.
Engage with clients in meetings and events to strengthen relationships and support renewals and retention.
Assist in brainstorming and planning proposals for advertising partners, ensuring alignment with strategic campaign objectives and inventory management.
Manage media plan changes for performance reallocations and incremental offerings, coordinating cross-functional teams.
Serve as a subject matter expert for the APS team, proactively sharing knowledge, best practices, and trends.