Manager, Account Management
About The Position
EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer. We’re hiring a Manager, Account Management to join our Account Management team at EMARKETER. The Role and Team: We’re looking for a sales-minded, data-driven people leader to manage and scale a high-volume Account Management function. As Manager, Account Management, you’ll lead a team of four Account Managers overseeing a $4.5M book across 270+ accounts, with a focus on coaching, performance management, and strategic prioritization. This team focuses on emerging accounts, primarily SMB customers with 1–500 employees, operating in a high-velocity sales environment. You’ll partner closely with Account Management leadership, RevOps, Product, and an automation-focused Account Manager to help refine and scale AI-driven renewal workflows across the portfolio. This is a hybrid role based out of our New York City office, with regular in office expectations. Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available. The Ideal Candidate Is: A strategic people leader: You view renewals as a growth engine and focus on building repeatable behaviors across your team rather than owning deals directly. A hands-on coach (without carrying a book): You develop and motivate Account Managers through clear expectations, structured coaching, and consistent feedback. A data-driven decision maker: You use dashboards, KPIs, and customer health signals to guide prioritization, forecast outcomes, and coach performance. A process-oriented partner: While you do not own automation execution, you understand how automation, AI, and tooling drive efficiency—and you collaborate closely with those driving automation to help scale those efforts. A confident negotiator: You know how to strike the right balance between customer advocacy and commercial impact, and you pass that skillset down to your team. A committed territory owner: You are accountable for the health and performance of a $4.5M portfolio and proactively identify risk, opportunity, and resource needs across your team.
Requirements
- 3+ years in Account Management or Customer Success, ideally within subscription, SaaS, or data-driven products
- 2+ years of people management experience, including coaching, performance management, and developing Account Managers
- Strong understanding of renewal strategy, pipeline management, and account prioritization in high-volume environments
- Experience supporting or managing scaled account motions through automation and process-driven workflows
- Regular use of AI-powered tools to streamline account management tasks and decision-making
- Strong analytical skills with the ability to translate performance data into coaching and action plans
- Excellent communication and leadership skills; able to inspire accountability and consistent execution
Nice To Haves
- Experience partnering with CRM and automation platforms such as Salesforce, Salesloft, Gainsight, HubSpot, or Salesforce Marketing Cloud
Responsibilities
- Own the overall renewal and growth performance of a ~$4.5M SMB territory across 270+ accounts, managed by a team of Account Managers
- Lead and coach a team of three Account Managers, driving accountability, prioritization, and consistent execution
- Forecast renewal outcomes, monitor pipeline health, and proactively address at-risk accounts across the territory
- Partner with a dedicated Account Manager who owns automation-first renewal motions, helping refine workflows and scale best practices
- Collaborate cross-functionally with Revenue Operations, Product, and Marketing to ensure renewal strategies align with customer lifecycle and tooling capabilities
- Reinforce consistent renewal methodology, deal hygiene, and performance standards across the team
- Support talent development through regular 1:1s, performance feedback, and career coaching
Benefits
- Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance
- Matched and vested 401(k) plan
- Access to financial planning, family planning, mental health, and EAP resources
- Additional perks including commuter benefits, phone reimbursement, gym discounts, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
