Manager, Account Management

Auvik Networks

13d•Remote

About The Position

As the Manager, Account Management, you will lead, coach, and develop a team of Account Managers responsible for driving customer retention and expansion revenue across Auvik’s MSP customer base. Reporting to the Director of Account Management within our Success organization, you will be accountable for your team’s performance against renewal, upgrade, and cross-sell targets, while ensuring a high-quality customer experience. You will play a critical role in scaling Auvik’s account management function by establishing consistent operating rhythms, driving forecast accuracy, and reinforcing a disciplined, high-velocity account management process. This role is ideal for a people leader with a strong commercial background who thrives in a metrics-driven environment and enjoys developing talent.

Requirements

Several years of experience in post-sales account management, customer success, or sales, with prior people-management experience.
Proven track record of leading revenue-generating teams to consistent target attainment.
Experience selling into or managing customers within Managed Service Providers (MSPs).
Strong leadership, coaching, and talent development capabilities.
Excellent pipeline management and forecasting discipline.
Confidence and creativity in managing complex commercial negotiations.
Strong communication, influence, and stakeholder management skills.
Experience operating within a scalable, high-velocity sales or account management process.
Results-driven mindset with the ability to balance short-term execution and long-term team development.

Responsibilities

Lead, coach, and develop a team of Account Managers to achieve and exceed retention and expansion revenue targets.
Own team-level quota attainment, pipeline health, and forecast accuracy.
Establish and maintain strong operating rhythms, including weekly forecast calls, deal reviews, and performance check-ins.
Coach Account Managers on identifying, qualifying, and progressing upgrade and cross-sell opportunities.
Serve as the primary escalation point for complex commercial negotiations and high-risk customer situations.
Partner closely with Success leadership to ensure alignment between customer health, retention strategy, and commercial execution.
Collaborate with Marketing, Product, Finance, and Sales to design and execute programs that drive customer growth and adoption.
Recruit, hire, onboard, and train new Account Managers, ensuring consistent enablement and ramp to productivity.
Monitor team activity and performance metrics, identifying trends, gaps, and opportunities for improvement.
Communicate insights, risks, and results to senior leadership with clarity and accountability.
Foster a culture of accountability, continuous improvement, and customer-centricity within the team.