Manager, Account Management
About The Position
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Overview We’re on a mission to transform how K‑12 schools operate, connect, and deliver exceptional experiences to families and students. As the leading provider of enterprise software and payments technology for school districts nationwide, we empower school communities with tools that simplify tasks, strengthen operations, and elevate the student experience every day. We’re building an environment where curiosity is encouraged, collaboration is essential, and meaningful work is a daily norm. If you thrive in fast‑paced environments, love helping customers succeed, and are energized by growth, you’ll feel right at home here. We’re searching for a Manager of Account Management to help lead our high‑impact team responsible for accelerating adoption and expansion of the MySchoolBucks platform. This is a role for a strategic thinker, a motivator, and an advocate for both customers and team members — someone who knows how to turn opportunities into outcomes. As a key leader in our business organization, you will:
Requirements
- 4+ years of account management or sales experience, including supervisory experience.
- 5+ years of experience in K‑12 ed‑tech, SaaS, and/or payments (preferred).
- Exceptional communication and presentation skills with the ability to influence decision‑makers.
- Strong relationship‑building instincts — genuine, empathetic, and strategic.
- Analytical strength with the ability to build data‑driven team strategies.
- A steadfast commitment to integrity, client success, and delivering outstanding work.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- 5+ years of experience in K‑12 ed‑tech, SaaS, and/or payments (preferred).
Responsibilities
- Lead & Inspire Manage and develop a team of 5 Account Managers, driving performance, supporting onboarding, and building deep expertise across the MySchoolBucks product ecosystem. Foster a culture of collaboration, continuous improvement, and customer success.
- Drive Growth Develop strategies and repeatable playbooks that maximize retention, identify upsell opportunities, and enhance the customer lifecycle. Lead the team to consistently achieve (and exceed!) annual revenue targets. Build and oversee team pipelines, forecasting growth, retention, and churn with accuracy and insight.
- Collaborate & Influence Partner closely with Payments leadership to ensure teams are equipped to deliver impact. Work cross‑functionally with Product Management, Sales, Marketing, and Implementation teams to execute growth initiatives. Serve as the escalation point for strategic accounts and high‑value opportunities.
- Elevate Customer Experience Champion an exceptional customer journey, ensuring clients feel supported, heard, and empowered. Conduct key account demos and coach the team on persuasive, value‑driven selling.
Benefits
- Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
- To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
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What This Job Offers
Job Type
Full-time
Career Level
Manager
