Manager, Account Management (digital media/advertising)

GumGum•Chicago, IL

5d•Remote

About The Position

The Manager of Account Management is a people management role within the Account Management department, ultimately responsible for overseeing a regional team of individual contributors who manage GumGum’s clients’ advertising campaigns. This role works with both internal teams and external client stakeholders, and therefore, a successful Manager, Account Management needs to possess superior communication and influencing skills as well as experience in complex client-facing roles. The Manager works closely with the Regional Sales Leader & Sales Team to ensure that GumGum’s Agency partners are receiving an industry-leading end-to-end experience. Simultaneously, the Manager is expected to work with internal Operations teams (AdOps, Creative Design, and Engineering) to lead and deliver a seamless campaign launch and optimal campaign performance. Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs, including some or all of the following: client interaction, team interaction, timezone, etc.

Requirements

5+ years of digital media experience (specifically in Account Management, Media Planning, or Client Services) paired with a BA/BS in Business, Marketing, or equivalent practical experience.
Proven leadership experience directly managing, scaling, and actively developing the careers of a regional team of 3+ individual contributors.
Deep understanding of online advertising terms, core industry concepts, and various digital media revenue models.
Advanced proficiency in advertising metrics with a strong ability to translate complex campaign performance data into clear, actionable stories for clients.
Familiarity with industry ad tech and platforms, including Salesforce, JIRA, DoubleClick, verification partners (MOAT, IAS, DoubleVerify), and measurement services (Millward Brown).
Exceptional communication and diplomatic skills with a track record of successfully managing diverse internal and external stakeholders while aligning with client expectations.
Thrives under pressure with the organizational agility to balance competing priorities, hit tight deadlines, and maintain an extreme level of attention to detail.
Solid software proficiency, including intermediate skills in Microsoft Excel, PowerPoint, and Word to build robust reports and client-ready presentations.

Responsibilities

Lead, mentor, and grow a high-performing regional team of approximately 5 Account Managers, fostering an inclusive culture, delivering continuous coaching, and driving effective recruitment and retention.
Ensure flawless campaign execution by overseeing the campaign lifecycle and collaborating closely with AdOps to consistently exceed client KPIs.
Bridge the gap between Sales and Account Management by partnering with Regional Sales leaders to support strategic opportunities and maintain a unified, productive working relationship.
Drive incremental revenue and protect business by proactively identifying cross-sell/upsell opportunities within active accounts while systematically tracking and mitigating at-risk revenue.
Elevate the client experience by participating in high-level client calls and gathering feedback to continuously refine and deliver GumGum’s signature "white-glove" service.
Optimize operational workflows in partnership with the Director of Account Management, strategizing and implementing process improvements to maximize team efficiency.
Own and champion key Account Management pillars, serving as the regional point of contact, managing internal documentation, and resolving complex technical challenges.
Collaborate cross-functionally with key stakeholders across all departments to align on regional strategy, drive group initiatives, and support broader organizational goals.