Manager, Account Management | Community Institutions

Mastercard•New York, NY

1d•$151,000 - $242,000

About The Position

Mastercard's Community Institutions team is launching Team Catalyst, an incubation team building a collaborative, team-based account management model for longer-tail customers. The model aims to provide deeper expertise, greater consistency, and broader access to Mastercard's capabilities while improving customer engagement and operational efficiency. The Manager, Account Management will help shape and execute the future vision for customer engagement within Mastercard's Community Institutions segment. The role combines strategic thinking, customer relationship management, business development, and operational excellence to achieve measurable outcomes for customers and Mastercard. The manager will identify opportunities, build scalable solutions, drive execution, and continuously refine the approach to customer growth in a collaborative team environment. The role includes developing customer strategies, advising executive leaders, leading cross-functional initiatives, managing renewals and growth deals, and creating scalable engagement programs. Mastercard expects employees to follow its security policies, protect the confidentiality and integrity of information, report suspected security violations, and complete required security training.

Requirements

Exceptional relationship-building skills and the ability to serve as a trusted advisor.
Ability to influence and collaborate across cross-functional teams.
Strong negotiation, sales, and deal management capabilities.
Effective communication skills and experience engaging executive stakeholders.
Highly organized, curious, self-starting, and results-oriented approach.

Nice To Haves

Enjoys creating new playbooks, processes, and ways of working.
Comfort with ambiguity and enthusiasm for solving complex problems.
Strategic thinking combined with a proven track record of execution.
Growth orientation and a track record of identifying opportunities and delivering business results.
Positive, team-first mindset, with a willingness to collaborate and take hands-on action.

Responsibilities

Help evolve the Community Institutions account management model to scale customer engagement, improve operational efficiency, and enhance the customer experience.
Develop and execute customer engagement strategies that drive growth, improve customer outcomes, and strengthen long-term partnerships.
Advise executive leaders by understanding their business objectives, strategic priorities, operating challenges, and market opportunities.
Lead strategic initiatives from concept through execution, partnering across Mastercard to design solutions, align stakeholders, and deliver measurable outcomes.
Collaborate with Product, Services, Technology, Operations, Marketing, and Sales to bring Mastercard capabilities to customers and accelerate adoption of valuable solutions.
Own the end-to-end deal lifecycle for customer renewals and growth opportunities, including RFP responses, deal modeling, contract negotiations, and stakeholder alignment.
Design and execute scalable customer engagement programs, including webinars, office hours, customer education forums, thought leadership campaigns, and portfolio-wide communications.
Follow Mastercard security policies and practices, protect information, report suspected security violations or breaches, and complete mandatory security training.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, prorated based on date of hire
10 annual paid U.S. observed holidays
401(k) with company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility