Manager, Account Management KA - Milwaukee or Green Bay, WI

UnitedHealth Group•Green Bay, WI

5d•$75,000 - $160,000•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Management of the Field Account Management for the UnitedHealth Care Key Accounts responsible for customer education, training and support for clients and brokers in the 100 to 5,000 employee range.

Requirements

Sales Insurance license (Life and Health) must be maintained as required by state law or ability to obtain within 30 days
2+ years working with brokers/consultants
Ability to maintain valid driver's license
Willingness to travel up to 10%25, as required

Nice To Haves

2+ years of people management experience

Responsibilities

Manage and monitor client assignments
Training of field account management staff, new hire and ongoing
Maintain an acceptable level of training and education for clients on UHC’s products and services
Personnel development and management
Set teams strategy to achieve goals
Direct and manage service plan
Build and maintain key client and producer relationships
Develop and maintain key internal relationships
Present a positive image of UnitedHealth Group to the marketplace
Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
Working knowledge of Enterprise/ancillary product lines
Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
In-depth healthcare knowledge, understands important trends
Demonstrates knowledge of competitors strengths, weaknesses and strategies
Understands medical management operations and strategies
Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
Extensive knowledge of internal people, roles/responsibilities and processes
Ability to build and maintain solid multilevel client and producer relationships
Ability to build and maintain solid internal relationships
Ability to work well in cross-functional teams
Ability to successfully implement client accounts
Consistency models a customer-focused approach
Effectively manages difficult service situations to a positive result
Ability to deal with sophisticated customers and brokers/consultants
Anticipates problems and develops contingency plans
Ability to customize existing marketing tools to meet the individual needs of a client
Consistent performer
Ability to multi-task
Ability to grasp new ideas and products
Solid communication skills (written and verbal)
Highly effective strategic planning abilities
Solid presentation skills
Consistently demonstrates flexibility
Excellent planning and organization skills
Consistently models a customer-focused approach
Ability to influence and negotiate complex situations
Complex problem solving ability
Ability to recruit, hire and monitor staff
Solid training skills
Ability to set and execute office strategy to achieve goals
Ability to consistently manage and direct cross-functional teams to successful outcomes
Solid personnel development and management skills
Ability to mentor staff
Ability to direct and manage service plans
Values and promotes diversity within his/her organization
Ability to make difficult or unpopular decisions