Manager Access-Emergency Department

Arkansas Children's Hospital Northwest•Little Rock, AR

9d•Onsite

About The Position

This position is for a Patient throughput expert who is efficient in scheduling, admission, registration, financial counseling, insurance requirements, eligibility, and authorization processes. The role involves staffing to volume, analyzing data to improve patient throughput, and directly engaging to enhance patient experience and staff retention. The individual will develop strategic plans and goals for the unit, identify key performance indicators, and create measurement/monitoring/reporting tools. This role manages multiple Cost Centers, demonstrating volume management and staffing needs, with the flexibility to cross-train and manage a 24/7 operation.

Requirements

High school diploma or GED or equivalent
5 years of relevant experience with HS/GED; or 7 years of experience in lieu of a HS Diploma/GED.
Demonstrated readiness through either prior leadership experience, or, for internal candidates, successful completion of the ASPIRE program.

Nice To Haves

Bachelor's Degree
Leadership - 4 years of progressively responsible leadership experience preferred.

Responsibilities

Responsible for the first impression of Arkansas Children’s; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.
Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, financial counseling, scheduling, registration and patient experience.
Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.
Identifies deviations, understands the cause and resolves issues.
Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.
Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.
Performs other duties as assigned.