Manager, Academic Records and Offices Services

Colorado State University • Fort Collins, CO

7d • $66,000 - $68,000

About The Position

The Academic Records and Office Services Manager provides leadership for the Academic Records unit and serves as the functional lead for Office Services within Colorado State University’s Office of the Registrar. The position oversees academic records administration, office operations, communications, and administrative services; supervises professional and student staff; coordinates purchasing and office functions; and manages institutional processes and initiatives supporting the university’s academic mission. The manager collaborates with campus partners to deliver effective services, maintain operational efficiency and compliance, and improve processes for students, faculty, staff, alumni, and external partners.

The Office of the Registrar supports student enrollment and academic record management in service of recruitment, retention, and graduation. It values students, the university’s Principles of Community, collaboration, and employees, and seeks team members with a positive attitude, a commitment to quality work and respectful service, an interest in serving as an educator, and internal motivation.

The position requires a pre-employment criminal background check. The full consideration date is November 6, 2026, at 11:59 p.m. MST. Salary range: $66,000–$68,000. The role supervises an Academic Records Specialist and a Regular Academic Projects Manager, as well as assigned hourly and student employees.

Requirements

• Bachelor’s degree from an accredited institution in science, liberal arts, business, or a related field emphasizing analysis and critical thinking.
• At least 5 years of progressively responsible professional experience in higher education administration, student services, registrar operations, or a related field.
• Experience interpreting and applying university policies, procedures, and regulations.
• Experience managing multiple priorities while maintaining accuracy and customer service.
• Demonstrated ability to build collaborative relationships across departments.
• Excellent written and verbal communication skills.
• Demonstrated commitment to CSU’s Principles of Community.

Nice To Haves

• Experience working in an Office of the Registrar or academic records environment.
• Experience with Ellucian Banner Student or comparable student information systems.
• Experience with Banner Document Management, Workflow, uAchieve, Transferology, or CollegeSource products.
• Experience supervising professional, hourly, or student employees.
• Experience coordinating communications, website content management, or institutional messaging.
• Experience conducting policy research, benchmarking, or institutional analysis.
• Knowledge of FERPA and higher education records regulations.
• Strong proficiency with Microsoft 365 applications, SharePoint, Confluence, Adobe Acrobat, and collaboration technologies.
• Experience coordinating office technology, facilities, and administrative services.

Responsibilities

• Oversee the Academic Records unit to ensure accurate, timely, and compliant processing of student records; manage workflows, staffing coverage, and service standards; support registration and end-of-term operations; and work with campus partners to resolve complex records issues and improve services.
• Coordinate specialized academic records initiatives, including Colorado School of Public Health registration, records management, and billing; DVM, Undergraduate Standalone Certificate, and AGS conferral; Employee Study Privilege processing; CSU Dual Enrollment registration and records; and CSU participation in the Colorado Reverse Transfer Initiative.
• Lead Office Services by coordinating mail, supplies, facilities issues and remodels, process documentation, event planning, and continuous improvement of office services.
• Serve rotationally as Centennial Hall Building Proctor in partnership with the Office of Financial Aid and coordinate VPEA_Helpdesk requests.
• Manage purchase portal submissions, conference registrations, and other PCard purchases.
• Oversee Office of the Registrar communications, including the departmental website, mass student email and text communications, the Registrar newsletter, cross-campus communications, and accurate and timely messaging about Registrar processes, services, and deadlines.
• Supervise, coach, manage performance, onboard, train, schedule, and support professional staff, hourly employees, and student employees; ensure appropriate workload distribution, cross-training, service quality, and effective execution of unit functions.
• Research peer and Colorado institutional practices, conduct policy analysis and benchmarking, coordinate responses to institutional research requests, and prepare recommendations for leadership decision-making.
• Perform other duties as assigned to support departmental, divisional, and university priorities.

Benefits

• The posting describes a robust benefits package, a collaborative atmosphere, and a focus on work-life balance; detailed benefits are linked externally but not specified in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager