Manager, Academic Records and Offices Services

Colorado State University • Fort Collins, CO

5d

About The Position

The Office of the Registrar at Colorado State University provides leadership and service in student enrollment and academic record management in support of recruitment, retention, and graduation goals. The office values students, CSU’s Principles of Community, collaboration, and its employees. It seeks team members who demonstrate a positive attitude, produce quality work, are interested in serving as educators, treat others with respect, and are internally motivated.

The Academic Records and Office Services Manager leads the Academic Records unit and serves as the functional lead for Office Services within the Office of the Registrar. The position oversees academic records administration, office operations, communications, and administrative services; supervises professional and student staff; coordinates purchasing and office coordination functions; and manages institutional processes and initiatives that support the university’s academic mission. The manager collaborates with campus partners to support effective service delivery, operational efficiency, compliance, and continuous process improvement for students, faculty, staff, alumni, and external partners.

The position supervises an Academic Records Specialist and a Regular Academic Projects Manager, with stated FTE of 80.0 and Student FTE of 10.0. Employment is conditional on a pre-employment criminal background check. Full consideration date: November 6, 2026, at 11:59 PM MST. Salary range: $66,000–$68,000. Applicants must submit a cover letter and resume/CV.

Requirements

• Bachelor’s degree from an accredited institution in science, liberal arts, business, or a related field emphasizing analysis and critical-thinking skills.
• At least 5 years of progressively responsible professional experience in higher education administration, student services, registrar operations, or a related field.
• Experience interpreting and applying university policies, procedures, and regulations.
• Experience managing multiple priorities while maintaining accuracy and customer service.
• Demonstrated ability to build collaborative relationships across departments.
• Excellent written and verbal communication skills.
• Demonstrated commitment to CSU’s Principles of Community.

Nice To Haves

• Experience working in an Office of the Registrar or academic records environment.
• Experience with Ellucian Banner Student or comparable student information systems.
• Experience with Banner Document Management, Workflow, uAchieve, Transferology, or CollegeSource products.
• Demonstrated experience supervising professional, hourly, or student employees.
• Experience coordinating communications, website content management, or institutional messaging.
• Experience conducting policy research, benchmarking, or institutional analysis.
• Knowledge of FERPA and higher education records regulations.
• Strong proficiency with Microsoft 365 applications, SharePoint, Confluence, Adobe Acrobat, and collaboration technologies.
• Experience coordinating office technology, facilities, and administrative services.

Responsibilities

• Provide oversight of the Academic Records unit to ensure accurate, timely, and compliant processing of student records.
• Manage workflows, staffing coverage, and service standards; support registration and end-of-term operations; and work with campus partners to resolve complex records issues and improve services.
• Coordinate specialized academic records initiatives, including Colorado School of Public Health student registration, records management, and billing; DVM, Undergraduate Standalone Certificate, and AGS conferral; Employee Study Privilege processing; CSU Dual Enrollment registration and records; and CSU participation in the Colorado Reverse Transfer Initiative.
• Lead Office Services by coordinating mail services, office supplies, facility issues and remodels, process documentation, event planning, and continuous improvement.
• Serve on a rotational basis as Centennial Hall Building Proctor in partnership with the Office of Financial Aid and coordinate VPEA_Helpdesk requests.
• Manage purchase portal submissions, conference registrations, and other PCard purchases.
• Oversee Office of the Registrar communications, including the departmental website, mass student email and text communications, the office newsletter, cross-campus communication initiatives, and accurate, timely, consistent messaging about processes, services, and deadlines.
• Supervise, coach, and manage performance of assigned professional staff, hourly employees, and student employees; oversee onboarding, training, scheduling, and professional development.
• Ensure appropriate workload distribution, cross-training, service quality, and successful execution of Academic Records and Office Services functions.
• Research peer and Colorado institutional practices, conduct policy analysis and benchmarking, coordinate responses to institutional research requests, and prepare recommendations for leadership.
• Perform other duties as assigned to meet departmental, divisional, and university priorities.

Benefits

• The posting describes a robust benefits package, collaborative atmosphere, and focus on work-life balance, and links to further benefits and perks information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager