Manager, Academic Advising (Program and Internship)

Arizona State University • Phoenix, AZ

4d • Onsite

About The Position

The School of Community Resources and Development (SCRD) within the Watts College of Public Service and Community Solutions at Arizona State University seeks a dynamic and collaborative professional to serve as the Manager of Academic Programs and Internships. This full-time, onsite position (Downtown Phoenix campus) plays a critical leadership role in coordinating undergraduate internship programs and advising graduate students, while supporting program development, assessment, and strategic initiatives across the School. This position serves as a key liaison among students, faculty, alumni, and external partners, ensuring high-quality experiential learning opportunities and effective graduate student support systems.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).
• Evidence of effective communication skills.

Nice To Haves

• Master’s degree in a related field.
• Experience in program coordination, advising, or student services.
• Strong organizational and communication skills.
• Experience in higher education, particularly with graduate students.
• Familiarity with Salesforce or similar systems.
• Experience with program assessment or internship coordination

Responsibilities

• Provide strategic oversight and coordination of the School’s internship program and related alumni engagement initiatives.
• Serve as the primary liaison between faculty, students, alumni, and internship partners.
• Collaborate with faculty to identify annual program priorities, including allocation and tracking of internship-related program fees.
• Conduct annual program assessments and analysis, including evaluation of student learning outcomes and core competencies.
• Coordinate and implement internship course revisions in alignment with faculty decisions.
• Participate in curriculum task force meetings.
• Partner with college advising staff to support undergraduate immersion programs.
• Maintain and manage internship documentation.
• Design and implement periodic surveys or focus groups with internship partners and alumni.
• Meet regularly with School leadership to align program goals.
• Serve as the primary academic advisor for on-campus graduate students (MS and PhD programs).
• Advise students on degree requirements, course planning, and academic progress.
• Review and approve iPOS submissions and updates.
• Support students in identifying graduate committee members.
• Collaborate with faculty, Graduate Director, and ASU Graduate College.
• Participate in graduate admissions review.
• Respond to student inquiries.
• Maintain and update graduate handbooks.
• Manage records related to funding and awards.
• Support graduate student engagement activities.
• Provide administrative support to the Graduate Director.
• Collaborate with leadership to recruit and support Faculty Associates.
• Coordinate faculty onboarding, logistics, and training.
• Support cross-program operations within SCRD.

Benefits

• The ASU School of Community Resources and Development advances the social, economic, environmental and cultural well-being of our local and global communities through instruction, research and service.
• We provide nationally recognized interdisciplinary research expertise and innovative academic programs in nonprofit leadership and management, parks and recreation management, and tourism development and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager