Manager, Absence Management

ConEdison•New York, NY

4d•$115,000 - $155,000

About The Position

The Manager, Absence Management leads the team responsible for administering employee absence programs and supporting employees through illness, injury, and other leave-related events. The role oversees the end-to-end absence management process, aiming to ensure compliance, efficiency, a positive employee experience, and successful return-to-work outcomes. The team administers absence and pay-related services for management and union employees, including sick leave, leaves of absence, vacation payouts, military differential pay, and wage recovery programs. The manager drives continuous improvement by identifying process and system enhancements, streamlining workflows, strengthening policy effectiveness, and improving employee understanding of absence programs. The role also supervises support staff, partners with the Nurse Case Management unit and other Employee Wellness Center areas, and works with Production Support and other IT teams on system matters and absence reporting. The position includes a System Emergency Assignment. During emergencies, the selected candidate is expected to work outside normal business hours, potentially including nights, weekends, and holidays. The position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Requirements

At least 4 years of experience managing a team of direct reports.
One of the following education and experience combinations: Master's degree in Human Resources, Public Health, Business, or a related degree and 4 years of experience; Bachelor's degree in one of these areas or a related degree and 6 years of experience; Associate's degree in one of these areas or a related degree and 7 years of experience; or high school diploma/GED and 8 to 10 years of experience.
Demonstrated analytical skills.
Demonstrated customer service skills.
Excellent organizational skills.
Ability to perform work independently with minimal supervision.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to develop and deliver effective presentations.
Ability to handle multiple priorities simultaneously.
Driver's license required.

Nice To Haves

Understanding of various Human Resources policies.
Experience working with a union population.

Responsibilities

Complete ongoing gap analysis, identify areas for improvement, and work with the Nurse Case Management team to implement process and procedure changes.
Document and update absence management processes and procedures to ensure company policies and Conor (internal website) are accurate and accessible.
Troubleshoot escalated union and management absence issues and resolve them in a timely manner.
Supervise absence management support staff by assigning and reviewing work, setting performance expectations, coaching and developing staff, and evaluating performance.
Maintain an ongoing partnership with the Nurse Case Management unit and other areas of the Employee Wellness Center (EWC).
Provide timely, responsive guidance and support to employees and managers on absence management policies and procedures.
Communicate with other Human Resource sections regarding service requests.
Coordinate administration of New York State Paid Family Leave with the third-party administrator (TPA).
Work with Production Support and other IT teams on system-related matters and the development and production of absence reports.
Participate in team projects and perform other tasks as assigned.
Work non-business hours during emergencies, potentially including nights, weekends, and holidays, as part of the assigned System Emergency Assignment.