Manager, 511 Alberta

Government of Alberta•Edmonton, AB

8d•Onsite

About The Position

Alberta Transportation and Economic Corridors (TEC) is a centre of excellence for transportation in North America. We contribute to Alberta's prosperity and quality of life by providing and supporting a safe, innovative and sustainable provincial transportation system and water management infrastructure. With Alberta Transportation and Economic Corridors, you can engage in a fulfilling career with diverse room to grow. We believe in building careers, providing opportunities for growth within the organization, and striving to provide our staff with a work-life balance including reasonable hours of work to ensure time with family and to accommodate outside interests. The ministry promotes a vital and diverse economy by: Managing transportation safety. Supporting municipalities with public transportation and water/wastewater facilities. Expanding and enhancing a well-integrated transportation system and enabling market access. Preserving and developing the provincial highway network and water management infrastructure. For more information, visit https://www.alberta.ca/transportation-and-economic-corridors

Requirements

University degree in Communications, Law Enforcement, or related, PLUS 4 years related experience or equivalent as described
Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education
Knowledge of principles and approaches for public safety communication
Proven ability to maintain collaborative working relationships and networks with industry, stakeholder, Ministry and Government representatives.
Proven leadership skills, including the ability to build and coach teams and promote adoption of innovative approaches.
Experience with mediation, negotiation, and conflict resolution skills, including ability to build consensus among industry representatives and stakeholders with varying perspectives and priorities
Professional judgment and decision-making skills, including ability to represent Investigations & Enforcement perspectives and requirements on committees and working groups involving sensitive information.
Verbal and written communication skills, including ability to communicate with diverse audiences, develop and deliver presentations to industry groups, stakeholders, and senior decision-makers, and prepare issues papers and briefings.

Nice To Haves

Certification in Incident Command System (ICS) 100 is an asset.
Knowledge and understanding of the strategic priorities for 511 Alberta's and its role within the Department's Emergency Management and Business Continuity Program
Organizational and project management skills.
Human resource and budget coordination skills.

Responsibilities

Ensure the Operations Centre is physically equipped and set up for staff to work effectively.
Set policies and procedures for the Operations Centre so that is prepared to proactively respond accordingly to any situation and provide the traveling public information to make informed decisions through 511 Alberta.
Provide ongoing quality assurance for all 511 Alberta Officer actions on 511 Alberta to ensure that all information provided to and by 511 Alberta through its various communication streams is verified, accurate, timely and communicated in a standard way that is easily understood.
Lead bi-annual 511 Alberta reviews with department staff and stakeholders as part of the continual improvement cycle.
Work with stakeholders (public service and private parties) to continually enhance the end-user experience on all the 511 Alberta platforms by considering value adds and enhancements.
Manage staffing schedules to ensure the effective 24/7/365 operations of the Operations Centre, ensuring sufficient manpower is in place to effectively deal with all the information coming into the centre in an efficient and timely manner.
Provide consultation and recommendations on issues, opportunities, and challenges associated with the Operations Centre and 511 Alberta.