Manager, 3rd Party Vendor Relationships

Johnson & Johnson Innovative Medicine•Warsaw, IN

1d•$102,000 - $204,000•Hybrid

About The Position

This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery, compliance with contractual obligations, and alignment with organizational goals. This is a highly visible position that partners across HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement across outsourced services. You will have the opportunity to shape vendor strategy, influence business outcomes, and enhance the employee experience through effective external partnerships.

Requirements

Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field)
Minimum of 6-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field
Experience managing third-party vendors, including performance management and contract oversight
Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
Strong problem-solving, communication, and organizational skills
Knowledge of compliance, risk management, and audit practices related to vendor services

Nice To Haves

Advanced degree (MBA or related) preferred
Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
Background in healthcare, medical device, or regulated environments
Familiarity with procurement and contract management processes
Experience working in a global or matrixed organization
Demonstrated experience leading vendor transformation or optimization initiatives
Proficiency with analytics tools and reporting platforms
Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications

Responsibilities

Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Consolidated retirement plan (pension)
Savings plan (401(k))