Manager 1, Individual Direct Sales

Comcast • Silver Spring, MD

1d

About The Position

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses, offering career opportunities across diverse locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its people who deliver cutting-edge products and services to millions of customers daily. This role is responsible for collaborating with the Area Director, Region, and Division staff to develop, implement, and measure sales and marketing programs and initiatives. These programs are designed to meet or exceed subscriber and cash flow projections in a competitive marketplace.

Requirements

• Proven track record of achieving and surpassing sales quotas via managing by metrics, coaching and performance management.
• Proven ability to effectively partner and build consensus across functional areas.
• Commercial Sales skills
• Customer Sales skills
• Leadership skills
• People Change Management skills
• Sales Management skills
• Team Coaching skills
• Team Communication skills
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 5-7 Years of Relevant Work Experience

Responsibilities

• Works with Region and Division partners to support and ensure sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.
• Supports identification and use of defined key productivity metrics which measure/define the criteria of success for sales teams.
• Manages teams and metrics and develops /distributes reports as directed.
• Ensures Supervisors and Representatives are clear on daily, weekly and monthly objectives with a full vision of year-end department goals.
• Requires that all supervisors and representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, eLearning modules and others as directed.
• Ascertains that all Supervisors and Representatives are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions.
• Validates all reporting of sales and installs numbers and other metrics, as directed, on an ongoing basis but at least weekly.
• Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager