Manager 1, SMB Direct Sales (Outside Sales)

Comcast • Little Rock, AR

1d • Onsite

About The Position

Comcast, a Fortune 50 leader in media and technology, is seeking a Manager 1 for SMB Direct Sales. This role is responsible for effectively managing and monitoring the sales of integrated communication structures, including Comcast Ethernet, Internet, Voice, and TV services, to small-to-medium business customers. The primary goal is to maximize sales revenues and consistently meet corporate objectives. The manager will also ensure optimal sales team staffing and the training readiness of sales professionals.

Requirements

• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 5-7 Years Relevant Work Experience
• Customer Experience (CX) skills
• Leadership skills
• Sales Optimization skills
• Excellent written and oral communications
• Interpersonal skills
• Planning and organizational skills

Responsibilities

• Maintains expertise on Company's products/services to effectively manage team sales of Comcast Ethernet, Internet, Voice and TV services to small-to-medium business customers.
• Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
• Develops, plans and coordinates sales promotions and incentives to meet business goals and objectives.
• Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
• Monitors employee performance and counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis.
• Addresses personnel issues/performance issues in accordance with Company policy.
• Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals and objectives.
• Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
• Designs, implements and manages overall territory team structure.
• Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency.
• Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Comcast Credo, Touchstones and Promise.
• Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives.
• Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. (Details available on the benefits summary on our careers site)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level