Management Trainee, Rooms, The Stanford Park Hotel

Woodside Hotel Group Ltd.•Menlo Park, CA

16d•$24•Onsite

About The Position

The Stanford Park Hotel is an upscale boutique property in Menlo Park that blends classic, traditional architecture with a full-service guest experience and a strong focus on personalized hospitality. We feature well-appointed guest rooms, a pool and fitness center, and flexible indoor and outdoor spaces used for events and social gatherings. Our on-site restaurant, Menlo Tavern, focuses on seasonal menus, outdoor activations, and enhanced dining experiences. We are seeking a Manager in Training for the Rooms Department to join our outstanding team.

Requirements

Passion for hospitality and delivering high-quality, personalized guest experiences
Demonstrated leadership potential with prior supervisory or lead experience preferred
Strong interpersonal and communication skills, with the ability to engage effectively with guests, team members, and leadership
Ability to multi-task and thrive in a fast-paced, service-driven environment
Strong organizational skills and attention to detail, particularly in maintaining luxury service standards
Problem-solving mindset with the ability to handle guest concerns calmly and professionally
Ability to collaborate across departments to ensure seamless operations
Flexibility to work a varied schedule, including evenings, weekends, and holidays
Familiarity with hotel systems and Microsoft Office applications preferred
Excellent organization skills and very detail oriented.
Meets legal age requirements for the position.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
Equivalent combination of education and progressive hotel experience may be considered
Prior hotel experience (Front Office or Housekeeping) strongly preferred
Completion of a hospitality internship or leadership development program is a plus

Responsibilities

Participate in a structured Management Training program designed to develop future leaders within a full-service, luxury boutique hotel environment
Support the daily operations of the Front Office, ensuring a seamless and personalized guest arrival and departure experience
Assist in supervising front desk operations, including reservations, check-in/check-out, guest services, and concierge-level interactions
Model and reinforce a high-touch, anticipatory service culture, ensuring every guest interaction reflects Stanford Park Hotel’s commitment to exceptional hospitality
Respond to and resolve guest concerns with professionalism, discretion, and urgency to maintain a superior guest experience
Coordinate closely with Housekeeping to ensure timely room readiness and accurate room status communication
Assist in overseeing Housekeeping operations, including daily assignments, inspections, and adherence to cleanliness and presentation standards
Conduct routine inspections of guest rooms and public spaces to ensure they meet luxury-level expectations for cleanliness, comfort, and detail
Partner with Engineering/Maintenance to ensure guest rooms and public areas are maintained to the highest standard
Participate in daily stand-up meetings, shift briefings, and interdepartmental communication to ensure alignment across operations
Serve as Manager on Duty (MOD) when assigned, addressing escalated guest service issues and ensuring smooth hotel operations
Support recruitment, onboarding, and training initiatives for both Front Office and Housekeeping teams
Uphold and enforce hotel policies, SOPs, and service standards, ensuring consistency across all guest touchpoints
Demonstrate leadership by fostering a positive, respectful, and service-oriented team environment
Contribute ideas and support initiatives to enhance the overall guest experience and operational efficiency
All other duties as assigned by the supervisor.
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.