Management Support Technician, Senior (Police Administration)

City of El Mirage•Police Department - 12401 W. Cinnabar Ave. El Mirage, AZ

5d•Onsite

About The Position

The Management Support Technician, Senior (Police Administration) provides clerical and administrative support to the Administration team within the Police Department. This position performs a variety of administrative duties, including processing documents, responding to inquiries from internal and external customers, and assisting with coordinating daily office operations. The Management Support Technician, Senior (Police Administration) supports specialized assignments as needed and ensures the accuracy, organization, and confidentiality of departmental information. This position requires strong organizational skills, attention to detail, sound judgment, and the ability to handle sensitive law enforcement information while providing efficient and reliable administrative support.

Requirements

High school diploma or GED and 3 years of related administrative support, customer service, financial processing, and/or records management experience; or an equivalent combination of directly related education and experience.
Terminal Operator Certificate, Level B, within the timeframe established by the Police Chief (based on assignment to the Police Department).

Nice To Haves

Knowledge of operating and program policies and procedures.
Applicable business systems, databases, and/or spreadsheets.
Quality assurance methods and techniques as applied to written and financial data.
Techniques and methods for organizing and prioritizing work.
Basic methods of research and data-gathering.
Formats and practices for correspondence and reports.
Basic business accounting and budget monitoring methods.
Filing and record-keeping practices.
Customer service practices.
Use of and properties of supplies and equipment.
Applicable operating policies and procedures.
Modern office technology.
Software or computer applications required for assignment.
Following directions and meeting standards.
Adhering to operating policies and procedures.
Accessing business systems or databases to enter, monitor, and retrieve data.
Gathering and compiling data.
Providing attention to detail.
Proofreading and error correction.
Business math computations.
Preparing documents and reports from established information and following a standard format.
Organizing files and records.
Providing effective customer service.
Using assigned tools and equipment, including computer applications.
Communicating and understanding in order to follow instructions and provide information.

Responsibilities

Provides administrative and clerical support to department personnel, supervisors, and command staff.
Serve as a primary point of contact for vendors, providing timely support, resolving issues, and coordinating requests to ensure smooth operations.
Prepare reports, spreadsheets, statistics, and presentations as requested by department leadership.
Assist with special projects, audits, department initiatives, and administrative assignments.
Prepares, types, copies, scans, and files routine documents, forms, and correspondence.
Perform other administrative duties and responsibilities as assigned.

Benefits

Medical, dental, and vision insurance
Health Savings Account (HSA) & Flexible Spending Plan (FSA)
Telemedicine
Wellness programs (early detection, lifestyle modification, disease management)
Employee Assistance Program (EAP)
Employer-paid basic life and AD&D insurance, plus supplemental life options
Arizona State Retirement System (ASRS)-- mandatory program, shared employee/employer contributions
Employee recognition & reward program
Tuition reimbursement
Discounted Northwest Valley YMCA membership
10 City Holidays
80 hours per year vacation, increases with length of service
96 hours per year sick leave
10 hours per year service leave