Management Supervisor (Marketing Account Management)

Merge Worldwide•Chicago, IL

22h•Remote

About The Position

This role supports a fast-paced account management team by owning client communication, creative brief development, and cross-functional project coordination for a high-volume life sciences account.

Requirements

5-7 years of account management experience at an integrated advertising or marketing agency
Demonstrated experience writing creative briefs and translating client input into actionable creative direction
Strong client-facing communication skills, proactive in nature and able to advise both clients and internal teams
Solid understanding of brand strategy, including the ability to articulate the "why" behind creative and marketing decisions
Experience in life sciences, pharma, or medical device marketing

Nice To Haves

HCP and primary care marketing experience, including familiarity with sales aid, clinical deck, and email deliverable types
Omni-channel or multi-channel content planning experience
Proficiency with Workfront, ProofHQ, and Google Workspace
Demonstrated natural curiosity and interest in the business context behind creative work

Responsibilities

Write independent creative briefs that capture business problem, brand strategy, audience insight, and executional considerations for HCP and primary care marketing deliverables such as brochures, clinical decks, and corporate emails
Serve as the primary client contact, leading 3-4 client-facing meetings per week including weekly status calls, discovery sessions, and presentations
Present work to clients, open calls with context, capture feedback, and relay clear direction to internal creative teams
Partner with project management on scoping, estimates, and timelines, maintaining ownership of the brief and client communication throughout
Lead internal creative kickoffs and attend in-progress creative reviews to provide account perspective and client direction
Track financial and budget progress per project in collaboration with project management, managing burn reports and flagging overages as needed
Participate in cross-functional status meetings twice weekly to monitor progress across a high volume of concurrent active projects