Management Intern

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

The Management Intern for the Residence Hall Front Desks creates a welcoming and inclusive environment that helps to enhance student and community development. The MI is responsible for the supervision, management, and operations of the Residence Hall Front Desks in the area of assignment. Collaborating with other MIs, Community Directors, Area Directors and Associate Directors, the MI’s train and mentor their staff, to provide outstanding customer service, support student connection, safety and security within the community and offer residents a wide array of community resources. The MI is expected to role model leadership, and must possess a passion for working with undergraduate and graduate student students in a Residential Community setting. Due to the 24/7 nature of the position and the expectation for serving after-hours and on weekends in a rotation with other Residence Hall Front Desk MIs, living in an on-campus furnished apartment is a condition of this position. This is a 20 hour per week position, primary hours should be during business hours, with flexible days and hours based on community needs. The duration of employment for this position is based on the academic year. For this year, employment dates are approximately June 1, 2026, through May 30, 2027. An additional one-year extension may be offered contingent upon an annual review.

Requirements

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Professionally represent department/program
Live in university provided apartment
Sit or stand for prolonged periods of time
Work collaboratively across various departments within the University as well as with various populations and groups
Develop and deliver presentations to groups
Use computers effectively – including inputting, reviewing, and retrieving information, extended periods of viewing screen, using mouse and keyboard
Use critical thinking to make decisions and/or analyze data
Manage crisis situations and student behavioral issues in a professional and emotionally stable manner
Research, develop, implement, and assess programs
Supervise students and student staff
Communicate effectively to perform essential duties
Walk throughout campus for meetings or events, regardless of weather

Nice To Haves

Previous experience in a customer service/leadership role
Previous experience providing service support in a residential environment such as a desk assistant, programming assistant, community assistant, or other similar position
Possess superior written and verbal communication skills
Supervision experience
Enrollment in a master’s or doctorate degree program in higher education, counseling, social justice, business, or other closely related field
Experience working in an on-call, after-hours setting

Responsibilities

Provide exceptional customer service to all residents, guests and community members
Recruit, interview, hire, train, and supervise student staff desk assistants
Participate and/or coordinate and troubleshoot the check-in/out process for residents at all points of each semester, and as directed by supervisors
Help manage keys as directed by University Housing staff, and direct supervisor
Perform weekly audits of keys, ISAAC access cards, and equipment to ensure that all procedures are performed correctly and maintained consistently by their Desk Assistant (DA) staff
Gain and maintain knowledge of hall, desk, and University Housing procedures and policies (key policies, room transfers, LARs, check-in/out procedures, etc.)
Implement, train and coordinate the necessary parts of all University Housing process, procedures and protocols as directed by other University Housing staff and direct supervisor
Document, educate and resolve situations using a performance improvement model
Complete all required ASU employee online trainings; hold Desk Assistant staff accountable for completing all required ASU employee online trainings in a timely manner.
Assist in the coordination and training of all new Desk Assistants and provide “refresher” training sessions for desk staff as needed and coordinated with direct supervisor
Create and manage Desk Schedule to ensure 24-hour coverage, during the academic year, and all break periods and cover shifts during outages
Extended work hours may be required during busier times of the year (check-in/check-out)
Assist in processing payroll by serving as a Department Time Administrator
Track payroll entries and document as established by University Housing; Facilitate monthly team staff meetings with entire DA staff team
Participate in planning for and execution of student connection experiences within the residential community
Assist Community Assistants, Community Directors, and all other University Housing staff during crisis situations
Understand and promote the values of the residential community within their hall
Promote ASU spirit, pride, and tradition at the residential hall front desks’
Create, monitor, and maintain online desk assistant training modules through CANVAS for desk assistant staff
Monitor desk communication trackers ensuring desk assistants staff are assisting community and guests in a timely manner
Serve on a duty rotation between 5pm-8am on weekdays and all day on weekends and University Holidays for residence hall MIs. MIs are required to be on-call and must arrange to fill gaps in the schedule if a Desk Assistant misses a shift or if the shift is left unfilled
Serve as a mandatory reporter as aligned through Title IX
Other duties as assigned