Management Information Systems Manager

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

2d•$80,000 - $85,000

About The Position

The Management Information Systems Manager is responsible for leading the strategic vision, implementation, security, and daily operation of all technology systems supporting resort operations, guest services, and business functions. This position ensures technology enhances the guest experience while maintaining reliable, secure, and efficient systems across lodging, dining, spa, recreation, events, administrative offices, and remote work environments. The Management Information Systems Manager partners closely with executive leadership and department heads to drive innovation, operational excellence, cybersecurity, and technology enabled guest satisfaction throughout the resort.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience will be considered.
Minimum 10 years of progressive technology leadership experience.
Minimum 5 years in hospitality, luxury resort, hotel, or guest-service environments preferred.
Experience managing enterprise technology infrastructure and hospitality platforms.
Demonstrated success leading technology teams and large-scale projects.
Hospitality PMS platforms (Opera, StayNTouch, Infor HMS, etc.)
Hospitality POS systems (Silverware, Toast, Agilysys, etc.)
Cloud platforms (Microsoft Azure, AWS)
Physical Security System (Avigilon, Uniview, Salto)
Network infrastructure and wireless systems
Cybersecurity frameworks and best practices
Microsoft 365 ecosystem
Business intelligence and reporting platforms
Audio visual and conferencing technologies

Nice To Haves

Master's degree preferred.

Responsibilities

Develop and execute the resort's technology roadmap aligned with organizational goals.
Identify and implement innovative technologies that enhance guest experience and operational efficiency.
Serve as the primary technology advisor to executive leadership.
Establish technology standards, policies, and governance frameworks.
Oversee all hospitality technology platforms, including: Property Management Systems (PMS), Point-of-Sale Systems (POS), Spa Management Systems, Event Management Systems, Reservation and Booking Platforms, Customer Relationship Management (CRM) Systems, Security Systems, and Revenue Management Systems.
Ensure seamless integration among operational systems.
Manage system upgrades, implementations, and vendor relationships.
Maintain and enhance guest-facing technologies, including: Guest Wi-Fi and internet services, Mobile applications, Contactless guest services, Smart room technologies, Digital signage and wayfinding, and Guest communication platforms.
Monitor technology performance impacting guest satisfaction.
Collaborate with operational departments to improve the guest journey through technology.
Direct management of: Enterprise networks, Wireless infrastructure, Internet connectivity, Servers and cloud environments, Data storage solutions, and Telecommunications systems.
Ensure high availability and performance of all critical systems.
Develop and maintain disaster recovery and business continuity plans.
Establish and maintain a comprehensive cybersecurity program.
Conduct regular risk assessments and security audits.
Manage: Endpoint protection, Network security, Identity and access management, Security awareness training, and Incident response planning.
Ensure compliance with PCI-DSS and other applicable security and privacy standards.
Protect guest, employee, and business data from unauthorized access and cyber threats.
Oversee resort audiovisual systems including: Conference rooms, Event spaces, Meeting facilities, Digital presentation systems, and Video conferencing platforms.
Support technology requirements for weddings, corporate events, and special functions.
Maintain relationships with AV vendors and service providers.
Lead and mentor the technology team.
Establish service standards and performance expectations.
Promote a culture of innovation, accountability, and guest-focused service.
Develop training programs to improve technology adoption across departments.
Manage staffing plans and succession planning efforts.
Manage all technology vendors, consultants, and service providers.
Negotiate contracts, licensing agreements, and service-level agreements.
Lead technology project planning and execution.
Ensure projects are completed on time, within scope, and within budget.
Develop and manage annual operating and capital technology budgets.
Forecast technology investments and replacement cycles.
Identify opportunities to improve efficiency and reduce costs.
Monitor software licensing and vendor expenditures.
Oversee technology support operations and help desk services.
Establish service-level agreements and performance metrics.
Ensure timely resolution of support requests.
Maintain technology documentation, policies, and procedures.