Information Systems Manager

Columbus and Franklin County Metro Parks•43081, OH

4d•Hybrid

About The Position

Oversees and directs the organization’s IT daily operations. Responsible for ensuring the availability, security, and efficiency of the technology infrastructure while leading, mentoring, and developing the IT staff. Develops, executes and manages information technology strategies for Metro Parks. Maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks’ information technology services, facilities, hardware, software, and IT staff.

Requirements

Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Cybersecurity, or a related field, or any combination of education and equivalent enterprise-level industry experience will be considered.
Minimum of 5+ years of hands-on IT industry experience required; 10+ years is highly preferred.
Previous experience in a management, supervisory, or team lead role is strongly preferred.
Microsoft Windows, Microsoft Windows Server
Google Workspace (Including mail, cloud storage, etc.)
FortiNet FortiGate NGFW
Aruba CX Switches, Cisco Catalyst Switches
Cloud-based RMM, Google Endpoint Management
Hypervisor (Microsoft Hyper-V, VMWare, Proxmox, etc.)
Modern Backup Solutions (Veeam, SaaS Backup, etc.)
VoIP phone systems
Team-Oriented Works on a team.
Outstanding customer service, communications and interpersonal skills.
Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others.
Ability to deal with and defuse difficult and stressful situations calmly.
Strong knowledge of basic mathematics; ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.
Ability to add, subtract, multiply and divide.
Ability to proofread technical materials, recognize errors and make corrections.
Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things.
Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making.
Uses critical and systems thinking.
Possession of a valid Ohio driver license, insurable by Metro Parks’ insurance carrier, and ability to conform to the driving standards policy.

Nice To Haves

Public sector IT experience is highly prefered.
Certified Information Systems Security Professional (CISSP) or similar
Project Management Professional (PMP) or CAPM or similar
ITIL Foundation Certification or similar
Cisco Certified Network Associate (CCNA) or similar
Professional Google Workspace Administrator or similar

Responsibilities

Maintains essential IT operations, including operating systems, security tools, servers, email systems, and network hardware.
Ensures resource availability across a very diverse environment (22 parks + headquarter offices).
Maximizes high availability and minimize operational downtime for core enterprise platforms, including Business Email, Financial System Software, Digital Asset Management (DAM) tools, and Geographic Information Systems (GIS).
Trains, mentors, develops, and evaluates IT staff.
Assigns projects and oversee day-to-day IT support activities.
Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering coaching and discipline, and assigning projects/work.
Develops and implements IT policies, procedures, and strategic plans that support business growth.
Collaborates with the Finance Director to prepare and manage the annual IT budget to ensure cost-efficiency.
Develops and maintains equipment and software lifecycles and renewal processes.
Establishes and enforces strict security measures to protect sensitive company and customer data.
Ensures all systems comply with industry standards (particularly NIST CSF) and regulatory requirements.
Works closely with the organization to develop, implement and monitor Business Continuity Plan (BCP) including Disaster Recovery Plan (DRP).
Manage compliance relationships (such as auditors and insurance providers).
Manages IT projects from planning to execution, including system upgrades, software migrations, and new hardware rollouts.
Manages multiple and competing demands while determining the impact on time and budget.
Report project status to directors.
Liaise with external IT vendors, service providers, telecommunications providers, and consultants to procure hardware, software, and negotiate service contracts.
Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units.
Oversees Patch & Vulnerability Management initiatives to proactively identify system risks, deploy critical security updates, and shield the organization’s digital environment from emerging threats.
Performs other duties as assigned or required.