2027 Management Development Program - IS Forward Deployed Product (Wilmington, DE)

M&T Bank•Wilmington, DE

7d•$30 - $44•Hybrid

About The Position

This role is part of the Management Development Program (MDP), involving ten weeks of Core Training and one year of On-the-Job training (OJT). The program aims to develop future leaders in digital products, AI products, business transformation, and client-facing technology. The position is a hybrid of junior product manager, business analyst, AI-enabled process analyst, and workflow designer, focusing on identifying operational problems, defining user needs, documenting requirements, testing solutions, and utilizing AI tools for analysis and prototyping. Ideal candidates are curious, analytical, hands-on, and comfortable working across business and technology teams, with some exposure to digital product management concepts.

Requirements

Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
Outstanding academic credentials (GPA of 3.0 or better).
Up to 1 year of work experience.
Outstanding written and verbal communication skills.
Demonstrated interpersonal skills.
Demonstrated analytical skills.
Demonstrated computer skills.
Demonstrated presentation skills.
Demonstrated leadership abilities.
A real interest in digital product management, business transformation, financial technology, AI-enabled operations, or workflow automation.
Some exposure, through coursework, an internship, a class project, or a job, to product work such as writing user stories, documenting requirements, mapping processes, or sketching wireframes.
Some hands-on time with agentic AI or AI-assisted tools, such as Open Claw, Hermes, Claude Code, or Codex, used to help plan, build, test, analyze, or automate work.
Comfort taking an open-ended problem apart, working through the information, spotting patterns, and explaining what you’ve found.
Some exposure to testing software: QA, UAT (having real users confirm a solution works), writing test cases, logging defects, or checking data.
The ability to explain things clearly in writing and out loud, from requirements and processes flows to feedback, test results, and recommendations.
A collaborative style that works well with business, products, operations, design, and technology partners.
Curiosity about how AI, automation, and digital products can improve business processes, client experiences, and day-to-day operations.
Attention to detail, good organization, strong follow-through, and a willingness to learn quickly in a fast-paced environment.

Nice To Haves

An internship, co-op, project, or first job touching financial services, fintech, banking, wealth management, trust services, capital markets, payments, operations, risk, or compliance.
Exposure to low-code or no-code workflow tools (platforms that let you build with little or no programming) such as Appian, Power Platform, ServiceNow, Salesforce, Pega, Airtable, Retool, or Mendix.
Coursework or hands-on work in process mapping, workflow or service design, user journey mapping, or operational improvement.
Any time spent building, configuring, testing, or documenting workflows and screens in Appian Designer - Appian Level 1 certification or similar exposure is a plus, not a must.
A general sense of what Appian can do, such as process models, interfaces, records, reports, dashboards, case management, AI features, or RPA (software robots that handle repetitive tasks).
Using AI tools to help with requirements, prototypes, test generation, documentation, code review, workflow design, or data analysis.
Exposure to product management methods and agile delivery, including sprint planning, backlog management (keeping the work list prioritized), and retrospectives (short team check-ins on what to improve).
Practice writing user stories and acceptance criteria that are detailed enough for a team to act on.
Creating wireframes, user flows, journey maps, process diagrams, or simple screen designs in tools such as Figma, Miro, Lucidchart, Visio, Jira, or Confluence.
Familiarity with data analysis, reporting, dashboards, and tracking KPIs (the key numbers that show how well something is performing).
Exposure to test planning, regression testing (rechecking that existing features still work), UAT coordination, defect triage, or production readiness checks.
An ability to sit between business and technical teams, turning business needs into clear requirements and explaining technical limits back in plain terms.
Strong written and verbal communication, with a user-first mindset and a knack for simplifying complex topics.
Some grounding in Agile, Lean, design thinking, system thinking, or continuous improvement.
An interest in growing into a product owner, AI product manager, business architect, digital transformation leader, or forward deployed product manager.

Responsibilities

Help discover, design, test, and launch digital workflow solutions across Wilmington Trust Institutional Services.
Collaborate with business product owners, operations teams, technology partners, and senior product leaders to understand current challenges and automation opportunities.
Translate insights into clear documentation, including user stories, acceptance criteria, process flows, and wireframes.
Utilize agentic AI tools to analyze processes, draft documentation, generate test cases, and prototype workflows.
Analyze complex problems by breaking them into smaller pieces, identifying root causes, evaluating options, and recommending practical next steps.
Participate in working sessions to map current and future state processes and shape early Minimum Viable Product (MVP) ideas.
Build prototypes using enterprise tools, agentic AI, low-code/no-code platforms, and design collaboration tools.
Partner with product owners and delivery teams to maintain a clear, current, and business-goal-aligned backlog.
Support QA, UAT, and production checks by writing test scenarios, logging defects, and confirming fixes.
Define and track metrics to evaluate solution effectiveness, such as user adoption, cycle time, exception rates, and business impact.
Collaborate with technology partners to understand system integrations and potential data, system, or operational risks.
Learn and apply agile, lean, design thinking, process engineering, and product management practices.
Stay updated on new agentic AI capabilities, digital product tools, workflow automation practices, and responsible AI usage.
Communicate findings, including requirements, risks, test results, and recommendations, to business, product, and technology partners.
Understand and adhere to Company’s risk and regulatory standards, policies, and controls.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and regulatory issues.
Complete other related duties as assigned.
Participate in and complete a one-year long, non-rotational training program.
Receive job-specific training, general training in banking, communication, and leadership, and personalized coaching.
Develop a solid understanding of banking functions, processes, and operations.
Participate in group project assignments, working with peers to build relationships and present recommendations to senior management.
Combine core training skills with On-the-Job training based on assignment.
Complete tasks in a manner that is compliant with applicable laws and regulations.
Understand and adhere to the Company's risk and regulatory standards, policies and controls.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and regulatory issues.
Complete other related duties as assigned.