2027 Management Development Program - IS Forward Deployed Product Analyst (Wilmington, DE)

Manufacturers and Traders Trust•Wilmington, DE

5d•Hybrid

About The Position

Wilmington Trust's Institutional Services (IS) division is undergoing significant growth and a digital transformation. This program seeks a Forward Deployed Digital Product Analyst to join its Management Development Program (MDP) and contribute to accelerating digital transformation. This role is ideal for individuals interested in digital product development, AI products, business transformation, or client-facing technology leadership. It blends the responsibilities of a junior product manager, business analyst, AI-enabled process analyst, and workflow designer. The focus is on identifying operational issues, defining user needs, documenting requirements, testing solutions, and utilizing agentic AI tools for analysis, prototyping, and workflow enhancement. The ideal candidate is curious, analytical, hands-on, and adept at collaborating across business and technology teams. Prior exposure to digital product management concepts such as writing user stories, mapping process flows, creating UI designs or wireframes, testing software or workflows, or using AI tools for productivity is beneficial.

Requirements

Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
Outstanding academic credentials (GPA of 3.0 or better).
Up to 1 year of work experience.
Outstanding written and verbal communication skills.
Demonstrated interpersonal skills.
Demonstrated analytical skills.
Demonstrated computer skills.
Demonstrated presentation skills.
Demonstrated leadership abilities.
A real interest in digital product management, business transformation, financial technology, AI-enabled operations, or workflow automation.
Some exposure, through coursework, an internship, a class project, or a job, to product work such as writing user stories, documenting requirements, mapping processes, or sketching wireframes.
Some hands-on time with agentic AI or AI-assisted tools, such as Open Claw, Hermes, Claude Code, or Codex, used to help plan, build, test, analyze, or automate work.
Comfort taking an open-ended problem apart, working through the information, spotting patterns, and explaining what you’ve found.
Some exposure to testing software: QA, UAT (having real users confirm a solution works), writing test cases, logging defects, or checking data.
The ability to explain things clearly in writing and out loud, from requirements and processes flows to feedback, test results, and recommendations.
A collaborative style that works well with business, products, operations, design, and technology partners.
Curiosity about how AI, automation, and digital products can improve business processes, client experiences, and day-to-day operations.
Attention to detail, good organization, strong follow-through, and a willingness to learn quickly in a fast-paced environment.

Nice To Haves

An internship, co-op, project, or first job touching financial services, fintech, banking, wealth management, trust services, capital markets, payments, operations, risk, or compliance.
Exposure to low-code or no-code workflow tools (platforms that let you build with little or no programming) such as Appian, Power Platform, ServiceNow, Salesforce, Pega, Airtable, Retool, or Mendix.
Coursework or hands-on work in process mapping, workflow or service design, user journey mapping, or operational improvement.
Any time spent building, configuring, testing, or documenting workflows and screens in Appian Designer - Appian Level 1 certification or similar exposure is a plus, not a must.
A general sense of what Appian can do, such as process models, interfaces, records, reports, dashboards, case management, AI features, or RPA (software robots that handle repetitive tasks).
Using AI tools to help with requirements, prototypes, test generation, documentation, code review, workflow design, or data analysis.
Exposure to product management methods and agile delivery, including sprint planning, backlog management (keeping the work list prioritized), and retrospectives (short team check-ins on what to improve).
Practice writing user stories and acceptance criteria that are detailed enough for a team to act on.
Creating wireframes, user flows, journey maps, process diagrams, or simple screen designs in tools such as Figma, Miro, Lucidchart, Visio, Jira, or Confluence.
Familiarity with data analysis, reporting, dashboards, and tracking KPIs (the key numbers that show how well something is performing).
Exposure to test planning, regression testing (rechecking that existing features still work), UAT coordination, defect triage, or production readiness checks.
An ability to sit between business and technical teams, turning business needs into clear requirements and explaining technical limits back in plain terms.
Strong written and verbal communication, with a user-first mindset and a knack for simplifying complex topics.
Some grounding in Agile, Lean, design thinking, system thinking, or continuous improvement.
An interest in growing into a product owner, AI product manager, business architect, digital transformation leader, or forward deployed product manager.

Responsibilities

Help discover, design, test, and launch digital workflow solutions across Wilmington Trust Institutional Services.
Collaborate with business product owners, operations teams, technology partners, and senior product leaders to understand current challenges and automation opportunities.
Translate insights into clear documentation, including user stories, acceptance criteria, process flows, and wireframes.
Utilize agentic AI tools to analyze processes, draft documentation, generate test cases, and prototype workflows.
Analyze complex problems by breaking them down, identifying root causes, evaluating options, and recommending practical next steps.
Participate in working sessions to map current and future state processes and shape initial Minimum Viable Product (MVP) ideas.
Build prototypes using enterprise tools, agentic AI, low-code/no-code platforms, and design collaboration tools.
Partner with product owners and delivery teams to maintain a clear, current, and business-goal-aligned backlog.
Support QA, UAT, and production checks by writing test scenarios, logging defects, and confirming fixes.
Define and track metrics to evaluate solution effectiveness, such as user adoption, cycle time, exception rates, and business impact.
Collaborate with technology partners to understand system integrations, data flows, and potential risks.
Learn and apply agile, lean, design thinking, process engineering, and product management practices.
Stay updated on new agentic AI capabilities, digital product tools, workflow automation practices, and responsible AI usage.
Communicate findings, including requirements, risks, test results, and recommendations, to business, product, and technology stakeholders.
Understand and adhere to Company's risk and regulatory standards, policies, and controls.
Identify and escalate risk-related issues to management.
Promote an inclusive environment that reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points and regulatory requirements.
Complete other related duties as assigned.
Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department.
Receive job-specific training, general training in banking, communication and leadership, and personalized coaching and feedback.
Develop a solid understanding of banking functions, processes, and operations.
Participate in group project assignments, working with a team of peers to build relationships and present recommendations to senior management.
Combine fundamental skills with On-the-Job training based on the incumbent's assignment, learning departmental policies, procedures, systems, and products.
Complete tasks in a manner that is compliant with applicable laws and regulations.