Management Associate - Madeira

Stock Yards Bank & Trust•Madeira, OH

9d•Onsite

About The Position

Assists customers with a wide variety of retail banking needs. Provides back-up and support to the Office Manager. Supports the mission, vision, and philosophy of the Bank, and complies with all organizational policies and procedures, including those related to regulatory agencies. This role involves retaining and expanding customer relationships, opening new accounts, performing account maintenance, and processing/closing loans. It also includes consultative selling to uncover client needs and offer solutions, performing Service Associate duties, and assisting with team building, motivation, and coaching employees. The Management Associate will supervise staff on a limited basis to support the Office Manager, assisting with interviews, performance appraisals, employee development, disciplinary actions, and scheduling. They are expected to lead, exemplify, and coach to a high standard of service. Additional responsibilities include customer relations, managing complaints and inquiries, maintaining up-to-date knowledge of bank operational policies, making recommendations for efficiency improvements, and representing the bank at community functions.

Requirements

High School Diploma or GED Equivalent required
BS/BA business related field preferred
Graduate of Management Training Program or 2+ years of banking experience
Banking knowledge beneficial
Computer skills (Microsoft Office, Excel, Word)
Organizational skills
Ability to adapt to a changing environment
Excellent communication skills, both written and verbal
Ability to function independently in a multi-task environment, as well as part of a team
Professional appearance and demeanor

Nice To Haves

BS/BA business related field

Responsibilities

Retain and expand current customer relationships
Open new accounts, perform account maintenance, process and close loans
Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
Perform Service Associate duties including, but not limited to, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
Assist with team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
Supervise staff on a limited basis to support Office Manager – Assist with interviews, performance appraisals, employee development, disciplinary actions and scheduling
Lead, exemplify and coach to 212º commitment to service
Responsible for customer relations including complaints and inquiries
Responsible for office operational processes
Maintain up to date with changes in bank operational policies and procedures while making recommendations to improve efficiency
Represent the bank at community functions