Management Associate - Madeira
About The Position
Assists customers with a wide variety of retail banking needs. Provides back-up and support to the Office Manager. Supports the mission, vision, and philosophy of the Bank, and complies with all organizational policies and procedures and regulatory agency requirements. This role involves retaining and expanding customer relationships, opening new accounts, performing account maintenance, processing and closing loans, and engaging in consultative selling to offer solutions to clients and prospects. The position also includes performing Service Associate duties, assisting with team building and motivation, and supervising staff on a limited basis to support the Office Manager. Additionally, the role is responsible for customer relations, office operational processes, staying updated on bank policies, and representing the bank at community functions.
Requirements
- High School Diploma or GED Equivalent required
- Graduate of Management Training Program or 2+ years of banking experience
- Banking knowledge beneficial
- Computer skills (Microsoft Office, Excel, Word)
- Organizational skills
- Ability to adapt to a changing environment
- Excellent communication skills, both written and verbal
- Ability to function independently in a multi-task environment, as well as part of a team
- Professional appearance and demeanor
Nice To Haves
- BS/BA business related field preferred
Responsibilities
- Retain and expand current customer relationships
- Open new accounts, perform account maintenance, process and close loans
- Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
- Perform Service Associate duties including, but not limited to, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
- Assist with team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
- Supervise staff on a limited basis to support Office Manager – Assist with interviews, performance appraisals, employee development, disciplinary actions and scheduling
- Lead, exemplify and coach to 212º commitment to service
- Responsible for customer relations including complaints and inquiries
- Responsible for office operational processes
- Maintain up to date with changes in bank operational policies and procedures while making recommendations to improve efficiency
- Represent the bank at community functions
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
