Management Analyst (MA3)

State of Washington•Thurston County – Olympia, WA

About The Position

The Department of Licensing (DOL) is seeking a Management Analyst to join their Programs and Services Division. This role is crucial for a department that engages with over 6 million residents annually and collects nearly $3 billion in taxes and fees. The DOL recognizes the importance of work-life harmony and aims to foster a culture where employees feel valued and respected. The Management Analyst will be a partner in providing accurate, timely guidance on agency records, with a primary focus on driver and vehicle licensing laws, turning complex information into actionable recommendations for external customers. The position also involves delivering training on licensing laws, policies, and procedures to diverse audiences to ensure understanding and compliance, directly supporting the mission to help Washington residents live, work, drive, and thrive.

Requirements

Seven (7) years of demonstrated experience in two or more of the following areas: Conducting research, Interpreting and/or analyzing policies, laws, rules, data, or regulations, Conducting analysis and developing requirements, Consulting on, or leading projects, Managing business operations, Policy development, Training Development.
Two (2) years of experience using Microsoft Word, Excel, Outlook, and Power Point to create, compose, and edit written and illustrated materials, presentations, correspondents, reports, and spreadsheets.
Two (2) years of experience composing and maintaining professional level written and verbal correspondence, letters, memos, and reports to communicate & convey information, recommendations, or assessments accurately and effectively, utilizing clear communication guidelines and plain talk principles.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
The ability to promote and support a respectful, equitable, and inclusive workplace for all employees.
The ability to promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Demonstrated experience interpreting driver and vehicle licensing laws, policies and procedures and using this knowledge to respond to inquiries from internal and external customers and business partners.
Demonstrated experience preparing, conducting and/or delivering clear, concise, and professional presentations or informational briefs to external business partners or executive level management, to include organization of materials accurately conveying the information, recommendations, or assessments.
Experience working with user interfaces and web-based applications (e.g., DRIVES, OMNIXX, Judicial Access Browser System) to input and retrieve data from department-specific databases, systems, or applications.
Experience working within the M365 tools – Lists, Visio SharePoint, OneDrive, OneNote, Planner, Teams, Power Apps, Power Pages, Power Automate, Power BI.

Responsibilities

Provide feedback to others to improve data accuracy and timeliness that enables internal and external partners to monitor compliance, support informed decision-making, and update training materials.
Produce tailored trainings and educational materials, supporting consistent understanding and application of policies, data, and legislative changes relating to internal and external partners.
Maintain effective relationships through collaboration, transparency, and accountability with traffic safety partners internal and external to form stronger partnerships.
Help evolve the agencies recording keeping practices, to ensure DOL has the highest quality data through researching and identifying anomalies.