Management Analyst, Senior

City of Richmond•Richmond, VA

6d•Hybrid

About The Position

The City of Richmond's Department of Public Utilities is seeking a qualified Management Analyst, Senior to serve as a Trainer for the Customer Service Division and all its areas of operations. The incumbent will deliver training content such as manuals, job aids, FAQs, newsletters, and other relevant content, using modern technology, various platforms including in-person, virtual, hybrid, and blended learning. This position is open to internal DPU Employees only. The anticipated hiring range is $62,672 - $90,160.

Requirements

Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Adult learning theory and other various strategies
Electronic databases and related software applications
Policies regarding area of focus
Specific area of training
Assessing training needs
Coordinating and scheduling training for a variety of people
Creating and updating any necessary materials such as PowerPoint presentations, handouts, booklets, etc.
Delivering training
Facilitating a group, either for small or large group instruction
Marketing information regarding training such as flyers, postcards, bulletins, etc.
Leadership
Oral and written communication on all levels
Use discretion to decide when and what training should be conducted based on training records and current needs
Organize
Speak publicly

Nice To Haves

None required

Responsibilities

Evaluate existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
Stay up to date on operational changes and ensure all content is current and relevant.
Collaborate with employees, leadership, and business partners to understand needs and changes.
Evaluate assessments, knowledge checks, surveys, and make recommendations / implement needed changes.
Deliver new hire, refresher, remedial, and operational / process change training.
Provide status updates on training progress, recommendations, and/or needs.
Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
Maintain training records which may include employee performance, productivity, etc.
Collaborate with workforce and quality teams.
Administer needs assessments to determine and prioritize training needs.
Create and coordinate training calendars for training facilitation.
Establish cadence for refresher and cross-training efforts.
Establish and maintain new hire onboarding schedule and training.
Stay abreast of industry developments, trends, and challenges; skills, best practices, attend seminars, conferences, subscribe to industry journals, etc.
Promote change, employee engagement, and foster a safe learning environment.