Management Analyst III

State of Delaware•Dover, DE

About The Position

This is the third level directing management studies, analyzing data, evaluating options and recommending alternatives in a diverse range of complex management and operational areas. This position will provide advanced-level analytical and strategic support across all functional areas of the DMV. The position will evaluate operations, identify opportunities to improve efficiency and customer service, support organizational initiatives, and help ensure compliance with applicable federal and state requirements. The incumbent will analyze complex operational and administrative issues, develop data-driven recommendations, and coordinate cross-functional projects that advance the DMV’s strategic priorities. This position will also serve as a key resource in helping the DMV respond to evolving regulatory requirements, increasing service demands, and customer expectations for more efficient and convenient services. Duty hours may be adjusted, and overtime may be required periodically, based on operational needs, special projects, or other job-related requirements.

Requirements

Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
Six months experience in narrative report writing.
Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Responsibilities

Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
Analyzes data gathered and develops solutions or alternative methods of proceeding.
Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
Studies pertinent background material such as legislation, administrative orders and regulations.
Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.