Management Analyst III

State of Delaware•Dover, DE

17h

About The Position

This position is responsible for working with division managers to understand program needs and measures, gather requirements for reporting, and develop applicable reports and dashboards in the department's case management systems. The position is responsible for analyzing available data and providing statistical and narrative reports to inform the agency leadership of client outcomes, effectiveness of services, trends, population impacts, and other critical elements that impact the work of the department.

Requirements

Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
Six months experience in narrative report writing.
Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.
Applicants must be legally authorized to work in the United States.
Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
A satisfactory criminal background check is required as a condition of hire.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Nice To Haves

Six months experience in creating dashboards and reports in a Salesforce or Oracle database environment using Tableau, Power BI, Cognos or a similar reporting toolset

Responsibilities

Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
Analyzes data gathered and develops solutions or alternative methods of proceeding.
Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
Studies pertinent background material such as legislation, administrative orders and regulations.
Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.