Management Analyst II

TX-HHSC-DSHS-DFPS • Austin, TX

3d • Hybrid

About The Position

The Management Analyst II serves as a strategic partner within Office of Inspector General (OIG), specializing in business process analysis, project management, and continuous improvement initiatives that advance the agency’s mission, vision, values, and core functions. Working collaboratively with Operations staff and OIG’s core divisions, the Management Analyst II performs complex (journey-level) professional, organizational, consultative, and policy analysis. This role designs, leads, and implements studies to evaluate and improve systems, processes, and procedures. The position is responsible for developing and delivering briefing documents, reports, dashboards, and presentations to OIG leadership. Effective communication in written and verbal with executive leadership, external partners, and interagency stakeholders is essential. The Management Analyst II will represent OIG on committees, task forces, and interagency workgroups, as assigned. As a lead for assigned projects, the Management Analyst II provides direction and subject matter expertise to project teams and may guide or mentor other staff. The role operates under general supervision with moderate latitude for exercising initiative, independent judgment, and problem-solving.

Requirements

• Organizational & Program Knowledge - Knowledge of organizational development and management practices as applied to the analysis, evaluation, design, and implementation of programs, policies, and procedures; methods for process improvement, work simplification, and forms/records design and control. Knowledge of health and human services programs, functions, and systems, including applicable local, state, and federal laws and regulations, is preferred.
• Project & Policy Expertise - Knowledge of project management concepts, tools, and processes. Knowledge of public policy development, analysis, and implementation. Ability to design programs, trainings, and policies to meet organizational objectives.
• Analytical & Problem-Solving Skills - Ability to evaluate complex problems, develop alternative solutions, oversee studies, and provide innovative recommendations. Strong analytical skills with the ability to collect, organize, interpret, and disseminate significant amounts of complex information with attention to detail and accuracy.
• Communication & Reporting - Ability to prepare concise, well-organized, objective, and data-driven reports, briefings, and presentations for OIG leadership. Skilled in professional verbal and written communication.
• Technical Proficiency - Skilled in the use of office equipment and software, including Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio) and other relevant tools.
• Interpersonal & Collaborative Skills - Skill in establishing and maintaining effective working relationships with staff at all levels and external stakeholders. Ability to lead and collaborate on projects, providing guidance and mentorship as needed.
• Time Management & Flexibility - Ability to manage multiple tasks simultaneously, prioritize effectively, and adapt to changing priorities and deadlines while maintaining quality and accuracy.
• Education - Graduation from a four-year college or university with major coursework in public policy, public or business administration, research analytics, or a related field is preferred.
• Experience - A minimum of three years of professional experience in process improvement, project or program management, organizational development, or related work.
• A minimum of three years of experience with the Microsoft Office Suite, including Excel formula creation is required.
• Analytical & Communication Skills - Experience reviewing, evaluating, and improving programs or processes. Experience to synthesize complex information and translate it into clear, concise, and well-organized written reports or briefing documents.

Nice To Haves

• Preferred five years of experience in Texas Health and Human Services.
• Preferred experience with Texas Health and Human Services hiring processes.
• Experience in cross-functional collaboration, working with executive leadership, and contributing to organizational improvement projects.

Responsibilities

• Project & Program Management – Leads and manages projects from planning through implementation, providing direction, subject matter expertise, and guidance to staff while ensuring alignment with organizational priorities.
• Research, Reporting & Communication – Develops and delivers briefing documents, reports, dashboards, and presentations; communicates findings and recommendations effectively—both orally and in writing—to leadership, staff, and external stakeholders.
• Business Process Analysis & Continuous Improvement – Conducts evaluations of systems, processes, and policies to identify opportunities for efficiency, effectiveness, and innovation that support OIG’s mission and core functions.
• Representation & Collaboration – Serves as OIG representative on committees, task forces, and interagency workgroups, fostering collaboration and building relationships with internal and external partners.
• Independent Judgment & Leadership – Works under general supervision with moderate latitude, exercising initiative, problem-solving, and leadership to advance strategic objectives and support team development. Performs other duties as assigned.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees