Management Analyst II

TX-HHSC-DSHS-DFPS • Austin, TX

2d • Onsite

About The Position

This position performs advanced (journey-level) consultative services and technical assistance work for the Cross Coordination & Pharmacy Benefit Oversight team. This position performs professional organizational analysis work involving conducting studies and evaluations to improve efficiency; analyzing systems and procedures; conducting work simplification studies; and preparing operations and procedures manuals to enhance organizational effectiveness of contract monitoring over the Manage Care Pharmacy Benefit. This position will analyze Vendor Drug Program functions and activities being considered for conversion to contract operations. This position ensures that contract requirements are met, will identify performance trends, and evaluate improvement activities or contract remedies. This position assists with development, implementation, and management of complex performance management plans for the various pharmacy benefit contracts administered by Texas Health & Human Services. This position participates in the development of policies, guidelines, procedures, and communication produced by the unit. Participates in compliance and project coordination with the Health and Human Services (HHS) enterprise programs and stakeholders. Develops improvement plans with stakeholders and contractors for identified deficiencies. Analyzes compliance with agency policy and unit standards, processes, and procedures for improvements. Provides cross-division collaboration to ensure horizontal and vertical communication, appropriate project prioritization, and effective resource utilization. Performs related work as assigned.
This position is required to work in the office building on the scheduled days. This position is located in the Austin area, and candidates must live in the Austin area.

Requirements

• Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; work simplification methods; forms and records design and control procedures; and statistical analysis.
• Ability to analyze or evaluate problems; to develop, recommend, or present alternative solutions; to conduct or coordinate studies; to develop, interpret, or implement policies and procedures; to design programs or training; to prepare concise reports; and to communicate effectively.
• Knowledge of state and federal laws and regulations relevant to the Medicaid/CHIP programs.
• Knowledge of contracting regulations, compliance and monitoring contracts.
• Skills in operating personal computers and in using applicable software, including Microsoft products, i.e. MS Word, Excel.
• Ability to evaluate contracts and recommend future actions.
• Ability to interpret policies, procedures, and regulations.
• Strong ability to write and edit correspondence, memoranda, contract requirements and specifications.
• Ability to monitor and evaluate contractor performance.
• Strong ability to communicate effectively; to monitor and evaluate contractor performance.
• Ability to communicate effectively both orally and in writing.
• Ability to lead or facilitate workgroups.
• Ability to communicate with internal and external stakeholders.

Nice To Haves

• Certified Texas Contract Manager (CTCM) preferred, or the ability to obtain certification within 12 months of hire date and to maintain certification throughout employment.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Participates in the development of plans and actions to meet the goals and objectives of the program including but not limited to: The development and implementation of the program's policies, procedures, rules and guidelines affecting the overall functioning of the program; the implementation of policies, procedures, rules and guidelines deemed appropriate for the administration of the program; the development and use of evaluation tools designed by program staff to determine/measure the progress towards meeting the goals and objectives of the program; Participates in all evaluation activities of the program (internal, external and contractor evaluation); provides updates to leadership.
• Participates in and oversees compliance and project coordination with the Health and Human Services (HHS) enterprise programs and stakeholders. Consults with private and public agencies to resolve problems, identify training needs, and discuss program effectiveness.
• Participates in the development and implementation of program processes and tools for use by staff to determine if contractors are meeting their contract performance obligations and directing staff toward identifying trends or anomalies that may require additional oversight and monitoring. Participates in and or oversees on-site and desk reviews of pharmacy benefit contractors. Develops recommendations for improvement and corrective action to standardize or improve systems.
• Provides consultative services and technical assistance to the division and department staff related to performance management and monitoring. Oversee others who represent the Vendor Drug Program including contracted vendors at meetings, hearings, trials, conferences and seminars. Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations to contracts, processes and/or objectives. Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.
• Participates in and or oversees the development and implementation of strategic goals by gathering pertinent business, financial, policy, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; and evaluating outcomes for the program. Oversees compliance with the risk and issue management program to ensure critical risks and issues are mitigated and elevated.
• Participates in and or oversees the development of the program's goals and objectives to support the development of strategic plans and program priorities, including but not limited to: may oversee special studies and/or analysis to identify methods/processes/procedures that have a positive and negative effect on the program in order to determine areas of the program that require change to ensure the overall efficient functioning of the program and/or contract; participates in and or oversees the development and implementation of effective techniques for evaluating policies, process and procedures and devising solutions to achieve program improvement. Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Researches new or improved business and management practices for application to agency programs or operations.
• May participate in and or oversees the development of program communications and reports to external and internal parties regarding performance management issues, activities or results. May participate in and/or oversee others who prepare status reports for management identifying progress, productivity, key milestones, results of evaluation activities, overall performance of contractor, trends or anomalies that may require additional contract oversight and action. Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed