Management Analyst II

State of Delaware•Dover, DE

About The Position

The Management Analyst II will serve as an integral member of the Division of Developmental Disabilities Services (DDDS) Community Services team in the Client Benefits unit. DDDS serves as Representative Payee for approximately 600 service recipients. The incumbent will liaise with the Social Security Administration to ensure required paperwork is completed by established due dates and that issues are resolved promptly to avoid disruptions in benefits. The role also involves accessing multiple databases, entering updated information, and tracking issues through successful resolution on a daily basis. The position conducts studies and evaluates agency operations, programs, services, policies, and procedures; analyzes data and operational effectiveness; identifies problems and develops solutions or recommendations; provides technical assistance; and documents findings. The role may supervise administrative support or paraprofessional staff. The job description states that supervision is exercised over at least two or more merit full-time positions per the Merit Rules, with responsibilities including planning, assigning, reviewing, evaluating, coaching, training, and recommending hiring, firing, and discipline.

Requirements

Six months of experience conducting studies that evaluate operations, programs, services, policies, and procedures for efficiency, effectiveness, achievement of goals and objectives, and compliance with laws, rules, regulations, policies, and procedures.
Six months of experience with descriptive statistics, such as mean, median, mode, or standard deviation.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience writing narrative reports.
Knowledge of designing studies, including determining goals and objectives, information needed, data sources, sampling, and collection methods.
Knowledge of making recommendations for continuing or changing operations, programs, services, policies, or procedures based on findings.
Knowledge of inferential statistics, such as correlation, t-tests, f-tests, or analysis of variance.
Applicants must be legally authorized to work in the United States; the State of Delaware does not provide employment-based sponsorship.

Responsibilities

Liaise with the Social Security Administration to ensure required paperwork is completed by established due dates and issues are resolved promptly to prevent benefit disruptions.
Access multiple databases, enter updated information, and track issues through successful resolution on a daily basis.
Interview agency staff, observe work processes, and gather data about operational and managerial practices and procedures.
Review and conduct statistical analysis and interpretation of collected data related to policies, procedures, organization, and managerial and operational practices.
Identify problems and analyze data to develop solutions or alternative methods of proceeding.
Evaluate the effectiveness of operations in meeting established goals and objectives.
Provide technical assistance in understanding and developing management objectives and controls to resolve issues and concerns.
Study relevant background materials, including legislation, administrative orders, and regulations.
Recommend and assist with implementing new techniques or procedures to improve operations, strengthen controls, and use resources effectively.
Document study findings and prepare recommendations for implementing new systems, procedures, or organizational changes.
May supervise administrative support and/or paraprofessional staff; supervision may include planning, assigning, reviewing, evaluating, coaching, training, and recommending hiring, firing, and discipline.