Management Analyst I - Intake Specialist

City of Atlanta•Atlanta, GA

9d•Hybrid

About The Position

The Management Analyst I provides direct, unit-level services essential to the delivery and implementation of housing rehabilitation and community improvement activities. This position serves as the primary entry point for units and carry a full rehabilitation caseload, performing all tasks required to move units from initial intake through construction activities and final client closeout. The Management Analyst I ensures program compliance, coordinates with technical staff, and supports residents throughout the rehabilitation process.

Requirements

Knowledge of Uniform Relocation Act (URA) regulations and compliance requirements
Knowledge of Program eligibility determination and documentation requirements
Knowledge of Project tracking, record-keeping, and reporting practices
Knowledge of Safety protocols for working in residential environments
Knowledge of Community outreach and engagement strategies
Skills in conducting thorough intake assessments and documenting unit and client information accurately
Skills in managing multiple cases simultaneously and maintaining detailed records for program compliance
Skills in coordinating workflows with internal teams, contractors, and external partners
Skills in providing guidance and support to clients navigating program applications and processes
Skills in collecting, analyzing, and reporting data to monitor program progress and outcomes
Skills in problem-solving and resolving issues to ensure successful project completion
Skills in communicating effectively both verbally and in writing with diverse populations
Skills in prioritizing tasks and managing time efficiently in a fast-paced environment
Skills in performing community outreach to educate and engage potential program participants
Ability to conduct thorough unit inspections and document conditions accurately
Ability to manage multiple cases simultaneously and meet deadlines
Ability to interpret and apply program policies, procedures, and federal regulations
Ability to coordinate unit access, relocation logistics, and project readiness tasks
Ability to communicate effectively with residents, contractors, and team members
Ability to assist applicants with program navigation and application processes
Ability to work independently with minimal supervision while maintaining accountability
Ability to identify and solve problems related to project implementation and client support
Associate’s or Bachelor’s degree or a related field
Valid driver’s license required

Nice To Haves

Experience conducting residential assessments or inspections
Experience with case management and documentation for federally funded programs

Responsibilities

Conduct onsite unit intake to confirm eligibility requirements, collect and verify required documentation, and initiate unit participation in the program.
Perform unit visits to gather information necessary for project initiation, including identifying unit conditions affecting scope development, access logistics, occupancy status, and preparation requirements.
Document unit conditions, observed hazards, and preliminary scope details to support technical staff in final scope development.
Perform all Uniform Relocation Act (URA) functions related to temporary or permanent displacement, including determining applicability, issuing notices, coordinating logistics, arranging accommodations, calculating benefits, and processing payments according to federal requirements.
Confirm unit access requirements, verify readiness for scheduled work, and ensure completion of unit-specific preparation tasks.
Perform community outreach to expand awareness of the demonstration program and assist applicants with navigating application processes, particularly older adults or those with limited digital literacy.
May perform other duties as assigned.