Managed Services Technician (IT)

Cook & Boardman Group•Wilmington, DE

About The Position

This role provides comprehensive IT support for external clients, ensuring the smooth operation of infrastructure such as servers, desktops, networks, firewalls, and VOIP systems. Responsibilities include installing and configuring hardware and software, troubleshooting technical issues, managing user accounts, maintaining support documentation, and assisting with the implementation and evaluation of new technologies. The position also involves analyzing system data to identify trends and proactively address potential issues. The ideal candidate is a strong problem-solver with solid technical expertise across various systems and applications, excellent communication and customer service skills, and the ability to work both independently and collaboratively. Success in this role requires strong organizational skills, attention to deadlines, adaptability, and the ability to perform effectively under pressure, including occasional overtime or weekend work as needed.

Requirements

Experience with a variety of software, hardware, and applications
Strong analytical skills
Exceptional computer skills and be able to demonstrate good writing skills.
Strong customer service skills in solving technical issues
Strong organizational, technical and interpersonal skills.
Excellent problem-solving and critical thinking
Good communication skills are essential.
Ability to work under pressure
Position requires the ability to work both independently and within a team environment

Nice To Haves

Communicates effectively and appropriately when dealing with other departments and/or personnel at levels up to President.
Demonstrates the initiative and creativity for self-development within and outside of the company.
Required to complete work within the defined time frames / deadlines.

Responsibilities

Responsible for supporting both external clients IT infrastructure including but not limited to Servers, Desktops and Firewalls.
Install and configure computer software, hardware, networks, and peripheral equipment
Troubleshoot and resolve software and hardware issues quickly and efficiently
Provide steps to help internal and external users resolve technical problems
Maintain technical support procedures and reports
Analyze records and logs to spot underlying trends and potential issues
Support the implementation of new solutions or applications
Create accounts for new users and assist with password or login problems
Test and evaluate new technology
Provide insight into technical requirements
Repair and replace equipment as necessary
Deploy and maintain VOIP systems