Managed IT Services Associate
RSM US LLP•Seattle, WA
•Hybrid
About The Position
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Requirements
- Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
- A passion for technology and a desire to learn
- A minimum 3.0 GPA
- Excellent customer service skills
- Focused on attention to detail
- Ability to travel up to 25%
Nice To Haves
- Experience with firewalls, such as Cisco, SonicWALL and Meraki
- Experience with Windows Servers, Office 365, Azure AD Administration, SharePoint and Teams Administration.
- Experience with remote solutions
Responsibilities
- Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software
- Advise clients using industry best-practices and recommend opportunities for continuous improvement
- Maintain client security standards and confidentiality of information
- Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system
- Effectively communicate with clients via phone, email, and in-person
- Adaptability to changing processes and technology
Benefits
- Flexibility in your schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
