Managed Services - Onshore Delivery Lead - Senior Manager

PwC•Atlanta, GA

6d•$124,000 - $280,000•Hybrid

About The Position

The Opportunity As a Managed Services - Onshore Delivery Lead you will lead multiple service delivery workstreams focused on transitioning and running outsourced solutions, managing delivery teams, programs, commercials, performance, and delivery risk within our Managed Services practice. As a Senior Manager you will lead large projects, advise clients at a strategic level, use sound judgment across complex situations, and coach diverse teams to solve problems and drive operational excellence. In this role at PwC, you will bring together project management, process improvement, and technology skills to help clients streamline operations, reduce costs, and improve efficiency while adapting services, tools, and delivery approaches to shifting business needs.

Requirements

At least a Bachelor's degree
At least 6 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Business Administration/Management, Engineering
Demonstrating onshore delivery leadership within managed services environments
Applying systems thinking to service delivery and process improvement
Crafting client messages that tell a holistic story
Directing teams through ambiguity, change, and competing priorities
Initiating coaching conversations and developing inclusive teams

Responsibilities

Leading onshore delivery activities for managed services programs, coordinating service transitions, run operations, and continuous improvement initiatives
Directing delivery teams through complex client environments while balancing service levels, performance metrics, delivery risk, and commercial priorities
Advising client stakeholders on process optimization, operating model design, and opportunities to streamline workflows and reduce operating cost
Developing delivery plans, milestones, and dependencies for multiple workstreams, using project management and workforce planning skills to align resources with demand
Applying systems thinking to identify root causes, troubleshoot performance issues, and implement process improvement actions across service operations
Building trusted relationships with client leadership and internal teams to communicate progress, surface risks, and align expectations around service outcomes
Coaching team members through ambiguity and change, promoting accountability, sound judgment, and consistent execution across the delivery model
Monitoring service performance, validating results against agreed service commitments, and recommending corrective actions when delivery falls off track
Translating complex operational and technology issues into clear, actionable updates that support decision making and informed escalation
Driving disciplined execution of managed services processes, tools, and governance routines to support service continuity and ongoing transformation