Managed Services Manager
Manpower
About The Position
The Managed Services Manager practices oversight and guidance, while driving and leading the team. They are responsible and accountable for performance management and process improvement in the managed services department while executing strategy.
Requirements
- Bachelor’s degree in BA or a related field OR related experience
Responsibilities
- Owns performance management
- Holds accountability for hiring strategy
- Holds accountability for labor expenses and forecasting
- Participates in monthly client business reviews
- Coaches agents
- Handles ticket escalations
- Forecasts for labor needs
- Interviews new employees
- Communicates contests and winners to team
- Coordinates with external vendors
- Helps execute improvement strategy
- Handles access escalations
- Other accountabilities as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
