Managed Services Coordinator

Benevity•Calgary, AB

8h•Hybrid

About The Position

The CS Support groups play a vital role in the Benevity ecosystem, dedicated to enhancing the experiences of client administrators, end-users, and non-profits globally. We are deeply committed to fostering positive change through our 'Goodness Ecosystem,' supporting remarkable companies, individual donors, and causes in making a significant impact. In line with our mission to deliver exceptional experiences, we're looking for a Managed Services Coordinator who is enthusiastic about providing quality service, achieving our service level goals, and continually refining our processes.

Requirements

Strong English comprehension and communication skills, both written and verbal
Self-driven with the ability to excel independently on task-oriented projects
Skilled in computer and technology use
Fundamental mathematical abilities
Problem-solving skills, especially for unexpected issues
Advanced proficiency in Microsoft Excel
Attention to detail, identifying discrepancies and errors in data
Aptitude for recognizing patterns in numerous transactions
Efficient time management capabilities
Focus and concentration, even on repetitive tasks
Patience in work processes

Nice To Haves

Multilingual abilities are highly valued

Responsibilities

Ensures data meets client standards and policies for approval
Addresses discrepancies through established communication methods
Returns any incomplete documents to the submitter as needed
Demonstrates a proactive and efficient approach to workload management
Monitors service levels and keeps management updated on client queue statuses
Develops tailored documentation, presentations, and training for the team
Analyzes data to spot trends in match and volunteer submissions, recommending operational or user experience enhancements to leadership
Responds to client employees' inquiries via email regarding submission declines
Performs administrative tasks as directed by management