Managed Services Linux Engineer | Grand Rapids, MI or Remote

US Signal•Grand Rapids, MI

1d•Hybrid

About The Position

The Tier 3 Managed Services Linux Engineer provides advanced technical support for escalated IT service issues, serving as a critical escalation point for complex incidents across the organization. This role ensures the stable, efficient delivery of IT services through expert-level troubleshooting, proactive system oversight, and cross-functional collaboration. This is a customer-facing position requiring strong communication skills and the ability to clearly convey technical information to both technical and non-technical audiences.

Requirements

2+ Years Experience with Linux technologies (Linux, Unix, user\filesystem management, security, etc.)
Experience with automation, scripting, or programming languages.
Advanced Incident & Service Request Resolution: Resolve complex, escalated incidents and service requests by performing advanced troubleshooting, identifying root causes, and implementing effective tactical and long-term solutions while communicating clearly with customers on status, timelines, and outcomes.
Escalation Judgment & Cross-Tier Collaboration: Collaborate effectively with Tier 1, Tier 2, and Tier 4 support teams, exercising sound judgment in escalation decisions, providing mentorship and guidance, and ensuring clear documentation and knowledge transfer.
Operational Change & Risk Management: Participate in change management activities, including change reviews and pre-implementation assessments, identify potential risks, ensure operational readiness, and support reliable service delivery.
System Stability, Health & Change Execution: Maintain operational stability by performing system health checks, executing routine operational activities such as patching and restarts, and supporting event/alert triage in accordance with established standards and schedules
Root Cause Analysis, Documentation & Service Improvement: Analyze recurring issues to support problem management, develop and maintain operational documentation and standard procedures, and contribute to continuous service improvement initiatives and customer-facing projects.
Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.
Problem Solving
Strategic Thinking
Learning Agility
Innovation
Open-Mindedness
Collaboration
Empathy
Interpersonal Skills
Bachelor's Degree or 4+ Years Professional Experience
Ability to achieve CJIS certification within an orientation period of employment.

Nice To Haves

Associate level or higher RedHat certification preferred.

Responsibilities

Resolve complex, escalated incidents and service requests through advanced troubleshooting and root cause analysis.
Implement effective tactical and long-term solutions while maintaining clear customer communication on status, timelines, and outcomes.
Partner with Tier 1, Tier 2, and Tier 4 support teams to drive issue resolution, exercising sound escalation judgment and providing mentorship and guidance to less senior team members.
Ensure thorough documentation and knowledge transfer at each stage of the escalation lifecycle.
Actively participate in change management activities, including change reviews and pre-implementation assessments.
Identify potential risks, validate operational readiness, and support reliable service delivery throughout the change lifecycle.
Maintain operational stability through scheduled system health checks, routine activities such as patching and service restarts, and event and alert triage in alignment with established standards and operational schedules.
Analyze recurring issues to support problem management efforts, develop and maintain operational documentation and standard procedures, and contribute to continuous service improvement initiatives and customer-facing projects.
Consult, assist, and/or perform after-hours support and participate in on-call rotations.