Managed Services Linux Engineer | Grand Rapids, MI or Remote
US Signal•Grand Rapids, MI
•Hybrid
About The Position
The Tier 3 Managed Services Linux Engineer provides advanced technical support for escalated IT service issues, serving as a critical escalation point for complex incidents across the organization. This role ensures the stable, efficient delivery of IT services through expert-level troubleshooting, proactive system oversight, and cross-functional collaboration. This is a customer-facing position requiring strong communication skills and the ability to clearly convey technical information to both technical and non-technical audiences.
Requirements
- 2+ Years Experience with Linux technologies (Linux, Unix, user\filesystem management, security, etc.)
- Experience with automation, scripting, or programming languages.
- Bachelor's Degree or 4+ Years Professional Experience
Nice To Haves
- Associate level or higher RedHat certification preferred.
- Ability to achieve CJIS certification within an orientation period of employment.
Responsibilities
- Resolve complex, escalated incidents and service requests by performing advanced troubleshooting, identifying root causes, and implementing effective tactical and long-term solutions while communicating clearly with customers on status, timelines, and outcomes.
- Collaborate effectively with Tier 1, Tier 2, and Tier 4 support teams, exercising sound judgment in escalation decisions, providing mentorship and guidance, and ensuring clear documentation and knowledge transfer.
- Participate in change management activities, including change reviews and pre-implementation assessments, identify potential risks, ensure operational readiness, and support reliable service delivery.
- Maintain operational stability by performing system health checks, executing routine operational activities such as patching and restarts, and supporting event/alert triage in accordance with established standards and schedules.
- Analyze recurring issues to support problem management, develop and maintain operational documentation and standard procedures, and contribute to continuous service improvement initiatives and customer-facing projects.
- Consult, assist, and/or perform after-hours support and participate in on-call rotations.
Benefits
- Annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
